About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

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HDI Unveils the SupportWorld Live 2025 Conference Program, the Definitive Event for Support and Service Management Professionals

By: via Business Wire

Event Takes Place May 18-22, 2025 in Las Vegas

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today unveils the 2025 SupportWorld Live conference program. The program offers workshops, training, keynote presentations, general sessions, panel discussions, solution spotlights, case studies and pre-event training. SupportWorld Live takes place May 18-22 at the MGM Grand in Las Vegas. Register here.

Tara Gibb, Senior Director of HDI, “With rapid change affecting every industry, SupportWorld Live offers practical, thought-provoking and actionable information that is guaranteed to grow an attendees’ knowledge and expertise in technical support and service management.”

Conference Program Tracks

  • Leading World-Class Teams
  • Optimizing the Support Organization
  • Achieving Service Excellence
  • Evolving the Customer and the Employee Experience

Case Studies

Case studies will provide attendees with valuable insight from high performing centers on the proven service and support strategies being implemented across education, healthcare, insurance and other industries. The organizations presenting the case studies include:

  • Ameritas: IT Interns – The Future of Smarter Service
  • Bold Ray Consulting: Leadership With E's: Leading by Letting Go
  • Chick-fil-A: Just Do It - Intro to Lean at Chick-fil-A
  • City of Pittsburgh: Lessons Learned and Best Practices for Implementing a New ITSM System
  • Epic Games: Quality within Quantity
  • Farm Credit Mid-America: Support Evolution: Strategies for Improving Customer Experience
  • Georgia Institute of Technology: Women in IT: Challenges, Progress, and the Path Forward
  • Giant Eagle Inc.: Master the Game: Elevating Success with Performance Analytics, AI and Next-Gen Reporting
  • Jeffco Public Schools: The D&D Players Handbook: A Guide to Team Culture
  • Navy Federal Credit Union: Evolving the End-User Experience: Pivoting and Optimizing Your Organization for the Future
  • St. Jude Children's Research Hospital: Reimagining and Transforming the St. Jude IT Customer Experience
  • University of Notre Dame: Customer Service, Emotional Intelligence, & Practical Applications
  • WBM Technologies LP: Win by 1000 Cuts: Transforming Challenges into Triumphs
  • Wendy's: Early Learnings using Gen AI in Help Desk services
  • West Chester University: From SLAs to XLAs: Transforming IT Service Management for a Better User Experience

Click here to see the agenda.

Additionally, SupportWorld Live will offer focused networking activities, event experiences in the Expo Hall and in networking spaces and new ways for next-generation professionals to participate.

To learn more about HDI’s SupportWorld Live or to register for the event, click here.

For sponsorship opportunities, contact Keith Gregory at Keith.Gregory@informa.com.

Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.

Stay up to date with HDI on Facebook or LinkedIn.

About HDI

For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Connect.

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