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About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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IntelePeer’s AI-Powered Solutions Deliver Measurable Business Outcomes for Leading Healthcare Organizations

By: via Business Wire

IntelePeer, the industry’s only end-to-end conversational AI platform, is delivering to leading healthcare organizations tangible business results that provide a better patient experience, increase revenues, and improved net margins. Enabling organizations to break even in six months or less followed by a significant improvement in operating margins via the deployment of dozens of use-cases, these companies are using IntelePeer to automate appointment management, new patient on-boarding, revenue cycle management, question and answer responses, and more.

“By far, the healthcare industry is proving to be a leader when it comes to the adoption of conversational AI technologies,” said Frank Fawzi, CEO of IntelePeer. “Healthcare companies are leading the charge to deliver the best possible patient experience while also reducing costs and increasing revenues. IntelePeer’s cutting-edge conversational AI platform does just that with its unparalleled self-serve capabilities. Healthcare company investors view us as a trusted partner and integral part of their portfolio companies’ success, with an accelerating return on investment achieved within six months of implementation.”

Looking to optimize operations with scalable solutions, healthcare companies are turning to AI to improve the patient experience while also positively impacting the bottom line. One company using IntelePeer’s conversational AI platform, a $100M healthcare company with locations across the US, is on target to receive a 4.3% net margin improvement through its use of AI and automation for scheduling management and optimization, while also reducing its front office workforce. The company has also automated its accounts receivable functionality using IntelePeer’s SmartAgents, collecting approximately $2M in additional cash, even from the more difficult to collect 90+ days outstanding receivables.

Other companies using IntelePeer’s platform include:

Unio Health Partners, a multi-specialty physician practice management company, is using IntelePeer’s SmartOffice solution to enable automation of up to 30% of its inbound calls and reduce no-show rates by 25% by deploying conversational AI to handle up to 60% of scheduling-related interactions.

Benevis, a dental services organization, is using IntelePeer’s SmartAgent solution to improve the efficiencies of its contact center staff by automating its appointment management system. To date, the company is containing more than 50% of its calls, with office-hours patient experience scores at 4.4 out of 5, and it anticipates realizing a return on investment of $1.15M.

IntelePeer’s conversational AI platform leverages world-class agentic AI that enables users to build communications-enabled workflows and AI agents that integrate seamlessly with existing processes. IntelePeer’s proprietary AI agent called SmartAgent, can handle a wide range of interactions as effectively as a live agent, with a higher percentage of first-time resolutions and improved accuracy, making “being on hold” a thing of the past. Other features include:

  • Personalized self-service capabilities based on prior patient interactions
  • Real-time analytics to track and monitor interactions and performance as they happen
  • AI agents that can respond and adapt to patient interactions in multiple languages and provide dynamic responses
  • Fully integrated, omnichannel experience automating voice, messaging, chat, and email interactions
  • Q&A knowledge base that enables accurate responses to thousands of questions
  • Managed Solutions team delivering continuous improvement of automation rates and patient sentiment
  • Patient satisfaction measurement tools
  • Integration with other business tools and systems, including Dentrix, Henry Schein, Denticon, Epic, Cerner, and others, enabling seamless real-time data flow and a more comprehensive view of operations

For information about IntelePeer products and services, visit: http://www.intelepeer.ai.

About IntelePeer

IntelePeer simplifies communications automation helping businesses and contact centers reduce costs, enrich the customer experience, and accelerate ROI. Its end-to-end conversational AI platform works seamlessly within existing business software and infrastructure, enabling brands to automate complex processes quickly and effortlessly. IntelePeer’s vendor-neutral platform leverages world-class agentic AI and analytics, empowering businesses to proactively resolve potential pain points and maintain context across channels and throughout the orchestrated customer journey.

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