Lyra Health Enhances Global Crisis Support to Help Organizations Navigate the Unthinkable

May 14, 2025 at 08:30 AM EDT

New tools for HR leaders and managers deliver expert support when every moment matters

Lyra Health, the leading provider of mental health solutions for employers, today announced enhancements to its global crisis support services to make it easier for HR leaders and managers to respond to critical incidents and manage suicide risk.

For years, Lyra has delivered global Critical Incident Support (CIS) and high-risk suicide prevention services. Now, with Lyra’s Global Crisis Support, these services are being enhanced and integrated into Lyra’s core platforms, giving leaders faster access to coordinated, expert-led care during the most difficult moments.

“Whether it’s a store manager navigating the aftermath of a traumatic event or a benefits leader coordinating care across regions, we’re making it easier to act quickly and support employees when they need it most,” said Andrew Davies, President, Lyra International. “By integrating crisis support into the tools leaders already use, we’re helping them show up with confidence, compassion, and expert care in life’s most difficult moments.”

Rapid, Coordinated Crisis Response—Now Even Faster

In 2024, Lyra supported over 3,600 critical incidents worldwide, from natural disasters to workplace violence. Lyra is expanding access to its crisis support through enhancements in both its HR leader and member platforms, making it easier for organizations to respond effectively at every level:

Dashboard for HR leaders: A centralized hub for HR leaders to request, track, and manage critical incidents with real-time updates, global heat maps, and post-incident reporting
Crisis support portal for managers: Within Lyra’s personalized care platform, managers can request support directly, schedule time with trauma-informed providers, and access curated resources to guide and support their teams
Expanded member tools for trauma support: Employees impacted by a critical incident can complete a PTSD screener, schedule with a trauma specialist, and access personalized self-care resources directly through Lyra’s care platform
Proactive high-risk outreach: Enhanced suicide prevention protocols identify at-risk members earlier and connect them with trained clinical care navigators for immediate, compassionate intervention

These capabilities help leaders act faster, reduce response delays, and ensure employees receive the care they need, when and where it matters most.

24/7 Global Support, With Clinical Expertise You Can Trust

Lyra’s Global Crisis Support is designed to scale globally while adapting to local needs. It includes:

A trauma-trained network of 3,000+ global responding providers
Virtual, in-person, and onsite support options
Culturally responsive resources tailored to local contexts
Concierge-level service with rapid time to response
24/7 support for HR leaders, managers, and employees

Lyra delivers high-risk support in-house and collaborates with trusted, highly vetted local partners for onsite crisis response, while maintaining clinical oversight and ensuring service levels that meet Lyra’s high standards.

Explore how Lyra’s Global Crisis Support can help your organization prepare for the unexpected: https://www.lyrahealth.com/platform/global-crisis-support

About Lyra Health

Lyra Health is the leading provider of Workforce Mental Health benefits, available to more than 20 million people globally. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions for members, providers and HR leaders. Empower works in the background to quickly connect members to the largest global network of evidence-based mental health providers, deliver actionable insights to benefit leaders, and free up providers to focus on client care—driving outstanding positive outcomes that are equitable across diverse racial and ethnic groups. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. For more information, visit lyrahealth.com.