Qventus Drives Service Line and Independent Surgeon Growth For West Tennessee Healthcare

May 15, 2025 at 09:00 AM EDT

Qventus’ AI Teammates Delivered Measurable Strategic Service Line Growth and Drove Case Volume From Independent Providers

Qventus, the leader in AI-driven care automation software, today announced new outcomes from the deployment of its Surgical Growth Solution at West Tennessee Healthcare, a not-for-profit healthcare system serving more than 500,000 patients in West Tennessee and Southeast Missouri. Since implementing Qventus, West Tennessee Healthcare reported a fourfold annualized return on investment (ROI). By offering Qventus’ premier experience for clinic schedulers and surgeons, West Tennessee was able to drive 9 percent growth in its orthopedic service line and within the first 100 days added a record 61 cases to its schedule from independent surgeons and clinic schedulers who were able to find and book cases within minutes.

Health systems across the U.S. continue to face inefficiencies in all areas of operations, resulting in skyrocketing administrative costs that account for more than 40 percent of total expenses for hospitals. These health systems operate on thin margins, with surgery being one of the key revenue drivers. Like many of their peers, West Tennessee’s processes for scheduling operations and marketing free time to surgeons were outdated, resources were underutilized, and surgeons were blocked from maximizing their OR time and available robotic assets. Despite maximizing their existing scheduling software tools, West Tennessee was unable to achieve meaningful results and engagement from independent surgeon clinics. They selected Qventus as their AI partner for its cutting-edge machine learning algorithms, which are personalized to surgeon preferences, and intelligently match open OR slots with the best-fit surgeons, eliminating first-come, first-served inefficiencies.

“As the leading healthcare provider in rural Tennessee, timely surgical care is critical to meeting the needs of our community,” said Melissa Hayden, MSN, CRNA, Executive Director, Surgical Services of West Tennessee Healthcare. “Qventus’ Surgical Growth Solution has empowered us to optimize our operating room capacity, enabling us to care for more patients more efficiently than ever. Our clinicians are better equipped to deliver high-quality care, and the streamlined scheduling process is even attracting independent surgeons and clinic schedulers from across the region to bring their patients to West Tennessee Healthcare.”

“We developed our Surgical Growth Solution in close partnership with surgeons, hospital leaders and OR and clinic schedulers who understand the challenges of filling white space, attracting splitter surgeons, and, most importantly, delivering advanced care to patients,” said Dr. David Atashroo, Chief Medical Officer of Perioperative at Qventus. “Unlike other solutions, Qventus goes beyond simply increasing OR availability– operationalizing a health system’s growth strategies by filling ORs with the cases that matter most, and removing the immense administrative burden from frontline staff. We’ve achieved impressive ROI with West Tennessee in a short amount of time and we continue to work together closely to drive even more growth for their team and increase surgical access for their community.”

“As both a fellowship trained orthopedic surgeon and engineer, I am always drawn to technologies that catch my attention from both perspectives,” said Keith M. Nord, M.D., Chairman of Orthopedic Surgery at West Tennessee Healthcare. “Qventus is one of those unicorn technologies. Being able to view available room time in seconds while scheduling in minutes is everything for my staff and patients. The simple, yet elegant, interface helps keep the burdensome administrative tasks to an absolute minimum.”

About Qventus

For more than a decade, Qventus has been at the forefront as a provider of AI-based software automating care operations in both OR and inpatient settings. By deeply understanding the challenges faced by healthcare providers and applying modern technologies and principles proven in other industries, we empower care teams to make smarter decisions and optimize patient flow, while reducing the cognitive load on team members and improving the patient experience. Our solutions not only deliver meaningful returns but have also recently achieved the highest KLAS rating, creating a competitive edge for our clients, including health systems, independent hospitals, and academic medical centers. By integrating with EHRs, the Qventus platform leverages GenerativeAI, machine learning, and behavioral science to predict operational bottlenecks, recommend remedies, and automate processes. Explore more at www.qventus.com.

About West Tennessee Healthcare

West Tennessee Healthcare is a public, not-for-profit healthcare system with locations serving 19 counties in West Tennessee and Southeast Missouri. The mission of West Tennessee Healthcare is to improve the health and well-being of the communities we serve while providing exceptional and compassionate care. For more information, visit www.wth.org.