Frontline Skills Data Drives Productivity and Agility, Reveals New Research by Kahuna and Mercer

By: Kahuna Workforce Solutions via Business Wire

July 16, 2025 at 10:33 AM EDT

Joint white paper offers HR and operational leaders across organizations with large frontline workforces a clear strategy to leverage validated skills insights for real business impact

Kahuna Workforce Solutions, a leading skills and competency management SaaS platform, today announced the release of a joint white paper with global consulting leader, Mercer, titled "Key to Productivity and Business Agility: Leveraging Data on Frontline Workforce Skills." This research demonstrates how validated, real-time skills data empowers organizations to plan more effectively, train with precision and maintain safer and more resilient operations.

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Excerpt from page 9 of the Kahuna & Mercer white paper, illustrating how operations and HR collaboration, powered by frontline skills data, creates a win‑win for business agility and workforce productivity.

As talent shortages and rapid market changes put pressure on organizations, the joint report provides a strategic blueprint for transforming granular skills data into measurable business outcomes for frontline teams. Highlights include:

More than 10% Reduction in Service-Call Rework: A Fortune 1000 energy provider optimized crew assignments using gap-focused, skills-based deployment.
90% Decrease in Nurse Turnover: A major healthcare system implemented a data-driven job-share model to retain critical clinical talent.
Over $650,000 Annual Efficiency Gains: A global manufacturer eliminated redundant data processes and improved competency tracking across 50 plants.
70% Increase in Service-Level Agreement (SLA) Compliance: A leading global provider of digital commerce solutions closed critical skills gaps by upskilling its frontline workforce.

“Frontline workers are the foundation of both an organization’s profitability and resilience, yet they’ve often been overlooked in digital transformation strategies,” said Jai Shah, chief executive officer at Kahuna. “Our joint research with Mercer confirms what we see with our customers every day: organizations that capture and act on these skills insights achieve significant gains in productivity, retention and agility.”

Download the full white paper to explore:

Why frontline workforce skills data is mission-critical in building a skills-based organization
Three key use cases in reskilling, market adaptability and job redesign and optimization
How technology and governance practices can support your frontline skills program

To access the full report and start leveraging skills data, download the white paper from Kahuna’s website.

About Kahuna Workforce Solutions

Kahuna Workforce Solutions is a leading skills and competency management SaaS platform designed for operations, learning and human resources. The platform provides enterprises with validated skills data, offering valuable insights into workforce capabilities, aligning talent supply and demand and maximizing training investments. Kahuna helps organizations build a more skilled, adaptable and competitive workforce. Learn more: kahunaworkforce.com.

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"Our joint research with Mercer confirms what we see with our customers every day: organizations that capture and act on these skills insights achieve significant gains in productivity, retention and agility."