About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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IntelePeer Achieves Top Scores in DMG Consulting Conversational AI Vendor Report

IntelePeer, a leading provider of end-to-end conversational AI solutions, has received top scores in the 2025 DMG Consulting LLC “Conversational AI Solutions for the Enterprise” report. The company earned standout customer satisfaction rankings across all major evaluation categories, including functional capabilities, product performance, and vendor satisfaction.

“IntelePeer’s SmartAgent and SmartOffice solutions are redefining what’s possible in customer experience,” said Frank Fawzi, CEO of IntelePeer. “As enterprises seek more intelligent, adaptive, and measurable ways to engage customers and empower agents, we’re delivering a platform that’s purpose-built for automation, analytics, and agility at scale. This recognition from IntelePeer customers validates our commitment to develop solutions that drive real business outcomes and we’re proud to be leading the way in helping enterprises achieve over 90% automation in customer interactions.”

IntelePeer achieved the highest overall average score for functional capabilities and product performance, outperforming five other leading vendors. IntelePeer’s strong performance reflects its strategic focus on combining LLMs and agentic AI with low-code orchestration, robust analytics, and enterprise-grade security. Key highlights from the report’s customer satisfaction survey results include:

  • Functional Capabilities – Receiving the overall highest rank, IntelePeer came in first for its real-time agent guidance, guardrails, and reporting and analytics for measuring performance. Other categories where the company tied for first are use of agentic AI, knowledge base, and other advanced features such as transcription, automated post-interaction summarization, and security and compliance.
  • Product Performance – With an overall highest ranking, IntelePeer came in first for its ability to kick-off automated functions and workflows. Other strong evaluations include the ability to automatically and accurately identify recommendations for intents and source and generate content, access context-relevant information from internal and external sources, improve the customer or agent experience and provide a consistent user (customer and agent) experience across all channels.
  • Vendor Satisfaction – Customers rated IntelePeer highly for product innovation and responsiveness to product enhancement requests, affirming the company’s ability to deliver results and meet evolving business needs.

As enterprises seek to balance innovation with operational practicality, CAI solutions stand out for their ability to deliver quantifiable benefits—boosting productivity, reducing costs, and enabling highly personalized, scalable engagement across industries including healthcare, finance, insurance, retail, and more. The report highlights the increasing importance of conversational AI (CAI) as a critical component of modern customer and employee experiences. DMG evaluated top vendors offering conversational AI platforms that address service and contact center-related functions and examined the marketplace, current trends, technology, products and capabilities driving adoption and innovation.

The Conversational AI Solutions for the Enterprise report features comprehensive side-by-side analyses of more than 170 RFP questions and vendor responses, covering capabilities in AI and generative AI, orchestration, integration, compliance, and post-interaction analytics. DMG’s expert evaluations are based on detailed briefings, live product demonstrations, and end-user interviews to ensure objective, in-depth coverage of this dynamic market.

To learn more about IntelePeer and its ranking in the DMG report, click here.

About IntelePeer

IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.

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