About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

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Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

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IntelePeer Recognized as a Standout Vendor in Opus Research’s 2025 Conversational AI Intelliview

IntelePeer, the leading end-to-end conversational AI platform provider, has been named a Standout Vendor in the recently released 2025 Conversational AI Intelliview by Opus Research, a leading advisory firm focused on customer experience and digital transformation. The report evaluated 16 solution providers across the enterprise self-service landscape, highlighting those that deliver scalable, secure, and rapidly deployable AI-powered platforms.

“We’re honored to be recognized by Opus Research as a standout in the 2025 Intelliview,” said Frank Fawzi, CEO of IntelePeer. “Our focus has always been on delivering practical, high-impact solutions that help enterprises transform customer engagement. This recognition validates our commitment to innovation, reliability, and rapid time-to-value.”

The report categorizes IntelePeer as a True Believer, those organizations building AI-first platforms, reflecting its strategic investment in next-generation voice automation and orchestration tools. Opus Research recognized IntelePeer with its highest ranking for the company’s strategy and execution. Other high ranks include its speed to deploy, robust integrations and analytical capabilities, and for its deployment and maintenance positioning it among the top vendors enabling intelligent automation in customer interactions.

IntelePeer’s conversational AI platform leverages world-class agentic AI that enables users to build communications-enabled workflows and AI agents that integrate seamlessly with existing processes. IntelePeer’s proprietary AI agent, SmartAgent, can handle a wide range of interactions as effectively as a live agent, with a higher percentage of first-time resolutions and improved accuracy, making “being on hold” a thing of the past. Other features include:

  • Personalized self-service capabilities based on prior interactions
  • Real-time analytics to track and monitor interactions and performance
  • AI agents that can respond and adapt to interactions in multiple languages and provide dynamic responses
  • Fully integrated omnichannel experience automating voice, messaging, chat, and email interactions
  • Q&A knowledge base that enables accurate responses to thousands of questions
  • Managed Solutions team delivering continuous improvement of automation rates and patient sentiment
  • Customer and patient satisfaction measurement tools
  • Integration with other business tools and systems enabling seamless real-time data flow and a more comprehensive view of one’s operations

IntelePeer’s adherence to industry standards such as PCI DSS, SOC 2 Type II, ISO420001, HITRUST, and HIPAA further reinforces the company’s commitment to enterprise-grade security and compliance.

For more information about IntelePeer’s AI-powered solutions, visit www.intelepeer.ai.

About IntelePeer

IntelePeer automates customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.

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