About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

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Cluster Reply Supports Riverty’s AI-first Strategy for Omnichannel, Human-centric Customer Service

Cluster Reply, the Reply company specialised in digital platform solutions leveraging Microsoft technologies, has partnered with fintech company Riverty to accelerate the rollout of a pioneering customer service platform – delivered in record time of just 100 days.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250919101836/en/

The initiative is part of Riverty’s broader strategy to become a leader in AI-powered financial services. The new solution empowers Riverty to deliver efficient, empathetic customer support across all channels while creating a robust foundation for future AI-driven automation.

The initiative is part of Riverty’s broader strategy to become a leader in AI-powered financial services. The new solution empowers Riverty to deliver efficient, empathetic customer support across all channels while creating a robust foundation for future AI-driven automation.

The initiative is part of Riverty’s broader strategy to become a leader in AI-powered financial services. The new solution empowers Riverty to deliver efficient, empathetic customer support across all channels while creating a robust foundation for future AI-driven automation.

The platform leverages Microsoft Dynamics 365 Customer Service and integrates Riverty’s AI vision from the outset. Initial features such as intelligent routing and automated context recognition are already live, with Microsoft Copilot Studio integration in progress. This will enable advanced voice and chatbot capabilities that independently and empathetically handle simple customer inquiries, ensuring that technology enhances, rather than replaces, the human experience.

By consolidating all telephone, chat, and email inquiries into a single interface, Riverty’s service teams gain real-time visibility, faster response times, and reduced stress. Live dashboards and automated reporting enhance transparency and provide the basis for ongoing optimization as AI adoption expands.

The results are clear: request processing times are declining, customer satisfaction is rising, and the solution is live in eight markets and four languages. Designed for scalability, the platform is prepared to support additional countries and customer segments as Riverty grows – extending human-centric service across its footprint.

Timo Reis, Global Operations Excellence Lead at Riverty, comments: “This platform is a milestone in our AI journey. Scalability, efficiency, and future-proof architecture are critical for Riverty’s growth, and the integration of Microsoft Copilot is central to our AI strategy. We are already seeing how the combination of human and digital services creates outstanding customer experiences. Cluster Reply has been a valuable partner in realizing our vision.”

This collaboration demonstrates how Riverty, with a clear digital strategy and strong partners, is shaping the future of customer service through AI – and redefining fintech as a space where people always come first.

Cluster Reply

Cluster Reply is the Reply Group company specialising in consulting and system integration of Microsoft technologies. As a Microsoft partner, Cluster Reply is active in Germany, Austria and Switzerland and works within the Reply network with sister companies in Brazil, Great Britain, Italy as well as the USA. The company focuses on innovation and supports customers in their digital transformation. The solutions range from on-premises to cloud applications in the areas of modern workplace and security, business applications, applications and infrastructure as well as data and artificial intelligence. www.cluster.reply.com

Riverty

Riverty, Bertelsmann's innovative fintech company, supports thousands of merchants and over 26 million consumers by processing more than 80 million transactions per month. Whether flexible payments, receivables management or intelligent accounting solutions, Riverty empowers businesses and consumers with innovative financial services. With a dedicated team of over 4,000 employees in 11 countries across Europe and North America, Riverty is a leading provider of comprehensive financial solutions.www.riverty.com

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