About Cabling Installation & Maintenance

Our mission: Bringing practical business and technical intelligence to today's structured cabling professionals

For more than 30 years, Cabling Installation & Maintenance has provided useful, practical information to professionals responsible for the specification, design, installation and management of structured cabling systems serving enterprise, data center and other environments. These professionals are challenged to stay informed of constantly evolving standards, system-design and installation approaches, product and system capabilities, technologies, as well as applications that rely on high-performance structured cabling systems. Our editors synthesize these complex issues into multiple information products. This portfolio of information products provides concrete detail that improves the efficiency of day-to-day operations, and equips cabling professionals with the perspective that enables strategic planning for networks’ optimum long-term performance.

Throughout our annual magazine, weekly email newsletters and 24/7/365 website, Cabling Installation & Maintenance digs into the essential topics our audience focuses on.

  • Design, Installation and Testing: We explain the bottom-up design of cabling systems, from case histories of actual projects to solutions for specific problems or aspects of the design process. We also look at specific installations using a case-history approach to highlight challenging problems, solutions and unique features. Additionally, we examine evolving test-and-measurement technologies and techniques designed to address the standards-governed and practical-use performance requirements of cabling systems.
  • Technology: We evaluate product innovations and technology trends as they impact a particular product class through interviews with manufacturers, installers and users, as well as contributed articles from subject-matter experts.
  • Data Center: Cabling Installation & Maintenance takes an in-depth look at design and installation workmanship issues as well as the unique technology being deployed specifically for data centers.
  • Physical Security: Focusing on the areas in which security and IT—and the infrastructure for both—interlock and overlap, we pay specific attention to Internet Protocol’s influence over the development of security applications.
  • Standards: Tracking the activities of North American and international standards-making organizations, we provide updates on specifications that are in-progress, looking forward to how they will affect cabling-system design and installation. We also produce articles explaining the practical aspects of designing and installing cabling systems in accordance with the specifications of established standards.

Cabling Installation & Maintenance is published by Endeavor Business Media, a division of EndeavorB2B.

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Patrick McLaughlin

Serena Aburahma

Advertising and Sponsorship Sales

Peter Fretty - Vice President, Market Leader

Tim Carli - Business Development Manager

Brayden Hudspeth - Sales Development Representative

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Recapture the Lost Art of Customer Service in New Book FROM ENTRANCE TO EXIT

Charleston, SC, Dec. 13, 2023 (GLOBE NEWSWIRE) -- The most successful business leaders know that customer service can set a company apart from the crowd. Valerie Russell is no stranger to the concept. She spent over thirty-five years working in customer service and business administration across nearly a dozen industries, and one thing that has been true for her entire career is that brand loyalty depends on relationships. Unfortunately, the digital era has seen a rise in antisocial behavior and a decline in quality customer care. Since the pandemic, these trends have only worsened.

In her transformative book on the subject, From Entrance To Exit, Russell teaches companies how to create impactful customer service models from the ground up. Working through the fine details of this lost art, Russell empowers companies to succeed on this important front.

The book contains conversation starters, practice exercises, and inspiring stories from Russell’s own professional journey. These personal reflections and winning strategies help companies learn to build lasting trust from the parking lot to the exit.

Covering sales, onboarding, troubleshooting, and more, the book is a comprehensive take on what it means to serve well, empathize deeply, and live out a principled, loyalty-earning approach to customer relations. From Entrance To Exit is of great value for professionals looking to improve their own customer service skills, for managers working to develop better procedures, and for readers who simply want to better their relationships.

From Entrance To Exit is available for purchase online at Amazon.com and Barnes and Noble.com.

About the Author:

Valerie Russell is a customer service and administration expert with over thirty-five years of experience in retail, healthcare, childcare, education, ministry, insurance, information directories, and more. She received a bachelor’s in healthcare administration in 2019. Valerie is passionate about customer-centered care, and she now writes to reverse the steep decline in service across American industries. She currently lives in Texas with her three sons.

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Leah Joseph
Palmetto Publishing
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