ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 companies, won Gold in the Talent Acquisition category of the Brandon Hall Group™ 2025 Excellence Awards for its successful implementation of employee referral platform ERIN.

With a global workforce of 26,000 employees supporting more than 130 brands, ResultsCX has continued to set the standard for recruitment innovation at scale. To streamline hiring and meet growing client demand, ResultsCX has modernized its employee referral program by implementing ERIN (Employee Referral Invitation Network). The initiative has significantly accelerated recruitment timelines and reduced administrative overhead, with adoption and performance exceeding industry benchmarks.

“This recognition is a testament to how ResultsCX harnesses innovation to deliver impact at scale,” said Rajesh Subramaniam, Chief Executive Officer of ResultsCX. “Growth of the workforce from employee referrals is one of the most powerful ways to strengthen culture and proves to be the most effective in retention. It helps us build stronger talent pipelines and enables us to meet client needs with agility and confidence.”

Mark Cunningham, Chief People Officer at ResultsCX, added: “By reengineering our approach to referrals, we have built a recruitment engine that is both efficient and people-centered. This program empowers our employees to become brand advocates while allowing us to attract high-quality candidates who strengthen our culture and performance. The results speak for themselves, and we’re proud that our work is being recognized at this level.”

Entries were evaluated by a panel of veterans, independent senior industry experts, Brandon Hall Group analysts, and executives. The evaluation was based on several key criteria, including alignment with the organization’s business needs and environment; the design, functionality, and delivery of the program; adoption, integration, user experience, innovation, and creativity; as well as the overall effectiveness, impact, and measurable benefits.

“The 2025 Excellence Award recipients represent the pinnacle of achievement in human capital management. What sets this year's winners apart is their bold embrace of emerging technologies and their commitment to creating meaningful employee experiences that drive tangible business results,” said Brandon Hall Group Chief Executive Officer Mike Cooke. “These organizations have demonstrated that when you invest in your people with purpose and innovation, the impact resonates throughout the entire enterprise, creating sustainable competitive advantages in today's dynamic business landscape."

Winners will be honored at Brandon Hall Group’s HCM Excellence Conference, February 9-12, 2026, at the Hilton West Palm Beach in Florida.

About ResultsCX

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries globally.

Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 24,000+ colleagues and 23 engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers. For more information about ResultsCX and its award-winning customer experience solutions, please visit www.resultscx.com.

ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based private equity firm. A highly experienced investor in the Enterprise Technology space, ChrysCapital has successfully invested in high-growth companies such as Infosys, Infogain, GeBBS HCL, Mphasis, LTI, Hexaware and Spectramind.

About ERIN

ERIN is the world’s No. 1 employee referral and internal mobility platform. It combines data from a company’s entire HR tech stack to automate the employee referral process, from initiating employee referrals to automatically paying referral bonuses after hiring. It was founded on the understanding that employee referrals are one of the most effective talent acquisition strategies, with 88 percent of organizations rating employee referrals as the most reliable source for finding new talent. In 2024, ERIN facilitated more than 1.1 million referrals from 744,580 unique users, leading to 146,689 hires. For more information about ERIN, visit https://erinapp.com.

About Brandon Hall Group™

Brandon Hall Group™ is the only professional development company that offers data, research, insights, and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group™ to help them create future-proof employee development plans for the new era.

For over 30 years, we have empowered, recognized, and certified excellence in organizations worldwide, influencing the development of over 10 million employees and executives. Our HCM Excellence Awards® program was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.” The awards recognize the best organizations that have successfully developed and deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results. We are honored to receive applications from organizations worldwide, ranging from small to medium, large, and global enterprises to government, not-for-profits, and associations.

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