Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

Our 80,000 qualified print subscribers—and 130,000 12-month engaged online audience—trust us to dive in and provide original journalism you won’t find elsewhere covering key emerging areas such as laser-driven inertial confinement fusion, lasers in space, integrated photonics, chipscale lasers, LiDAR, metasurfaces, high-energy laser weaponry, photonic crystals, and quantum computing/sensors/communications. We cover the innovations driving these markets.

Laser Focus World is part of Endeavor Business Media, a division of EndeavorB2B.

Laser Focus World Membership

Never miss any articles, videos, podcasts, or webinars by signing up for membership access to Laser Focus World online. You can manage your preferences all in one place—and provide our editorial team with your valued feedback.

Magazine Subscription

Can you subscribe to receive our print issue for free? Yes, you sure can!

Newsletter Subscription

Laser Focus World newsletter subscription is free to qualified professionals:

The Daily Beam

Showcases the newest content from Laser Focus World, including photonics- and optics-based applications, components, research, and trends. (Daily)

Product Watch

The latest in products within the photonics industry. (9x per year)

Bio & Life Sciences Product Watch

The latest in products within the biophotonics industry. (4x per year)

Laser Processing Product Watch

The latest in products within the laser processing industry. (3x per year)

Get Published!

If you’d like to write an article for us, reach out with a short pitch to Sally Cole Johnson: [email protected]. We love to hear from you.

Photonics Hot List

Laser Focus World produces a video newscast that gives a peek into what’s happening in the world of photonics.

Following the Photons: A Photonics Podcast

Following the Photons: A Photonics Podcast dives deep into the fascinating world of photonics. Our weekly episodes feature interviews and discussions with industry and research experts, providing valuable perspectives on the issues, technologies, and trends shaping the photonics community.

Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

Aigent.ai Names James Hewitt as CEO

Leading AI-driven solution for customer call centers taps accomplished fintech executive

NEW YORK, NY / ACCESSWIRE / February 22, 2022 / Aigent.ai, the leading artificial intelligence-driven solution for customer call centers, today announced it named James Hewitt as chief executive officer (CEO). Aigent.ai's artificial intelligence (AI) platform provides real-time, content-based guidance to call center agents.

"James is the ideal person to guide Aigent through its next phase of growth," said Ray Iglesias, founder & chairman of Aigent.ai. "He has been a transformational leader in global organizations across the payments, technology, and financial services industries. I am excited to see what he does as CEO of Aigent."

As CEO at Travelex North America, Hewitt led the firm's retail, corporate, and payments business in the region. Most notably, he secured and negotiated a partnership with Samsung Pay; launched a new state-of-the-art IMT platform, developed a new retail offering within Walmart, secured and negotiated a new business partnership with Copa Airlines, and drove the successful launch - jointly with China's WeChat -of TravelexPay in the U.S., introducing a new payment method at U.S. retailers for Chinese WeChat wallet holders.

As managing director at Citi, Hewitt co-founded Citi Enterprise Payments, led Citi's global merchant acquiring business in 52 countries, and led the U.S. launch of Google Wallet.

"This is an auspicious time to join Aigent," said Hewitt. "We are uniquely positioned to reshape customer service centers and the industry, which is not yet leveraging AI to its full potential and is ripe for change. I look forward to Aigent driving that change."

Aigent.ai is a live-voice customer service solution for large- and medium-sized businesses. Its AI-driven platform listens to all customer calls at once, identifies voice patterns, and generates live visual prompts to guide agents. Aigent.ai improves overall call center quality, resolves issues efficiently, deepens customer relationships, and generates and preserves client revenue.

"AI already is improving our lives and businesses," said Hewitt. "It certainly can be leveraged to improve customer service. By analyzing data and providing real-time insights, we can use AI to enhance interactions and create a better customer experience."

Originally incubated within Ubiquity, the leading business process outsourcing (BPO) customer experience provider for highly complex industries, Aigent was launched in 2017 and fully spun-out as an independent company in 2021.

About Aigent

Aigent is a live voice artificial intelligence Saas platform that quickly and easily connects to most existing premise or cloud-based telephony systems and provides real-time, content-based guidance to call center agents. Detecting opportunities during a live call, Aigent helps agents deepen customer relationships while supporting corporate client objectives to generate new and protect existing revenue. Designed for inbound and outbound calls; customer service, support, and sales, onsite, and work from home. Our platform natively supports English and can be customized to support any language.

CONTACT:

Taylor Backus
taylor@aigent.ai

SOURCE: Ubiquity



View source version on accesswire.com:
https://www.accesswire.com/689826/Aigentai-Names-James-Hewitt-as-CEO

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.