Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

Our 80,000 qualified print subscribers—and 130,000 12-month engaged online audience—trust us to dive in and provide original journalism you won’t find elsewhere covering key emerging areas such as laser-driven inertial confinement fusion, lasers in space, integrated photonics, chipscale lasers, LiDAR, metasurfaces, high-energy laser weaponry, photonic crystals, and quantum computing/sensors/communications. We cover the innovations driving these markets.

Laser Focus World is part of Endeavor Business Media, a division of EndeavorB2B.

Laser Focus World Membership

Never miss any articles, videos, podcasts, or webinars by signing up for membership access to Laser Focus World online. You can manage your preferences all in one place—and provide our editorial team with your valued feedback.

Magazine Subscription

Can you subscribe to receive our print issue for free? Yes, you sure can!

Newsletter Subscription

Laser Focus World newsletter subscription is free to qualified professionals:

The Daily Beam

Showcases the newest content from Laser Focus World, including photonics- and optics-based applications, components, research, and trends. (Daily)

Product Watch

The latest in products within the photonics industry. (9x per year)

Bio & Life Sciences Product Watch

The latest in products within the biophotonics industry. (4x per year)

Laser Processing Product Watch

The latest in products within the laser processing industry. (3x per year)

Get Published!

If you’d like to write an article for us, reach out with a short pitch to Sally Cole Johnson: [email protected]. We love to hear from you.

Photonics Hot List

Laser Focus World produces a video newscast that gives a peek into what’s happening in the world of photonics.

Following the Photons: A Photonics Podcast

Following the Photons: A Photonics Podcast dives deep into the fascinating world of photonics. Our weekly episodes feature interviews and discussions with industry and research experts, providing valuable perspectives on the issues, technologies, and trends shaping the photonics community.

Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

Sprinklr Named ‘Exemplary Vendor’ in 2023 Customer Experience Management Value Index by Ventana Research

Ranked first out of 22 vendors in the Validation category for helping Sprinklr clients understand and maximize long-term product value.

Sprinklr’s Unified-CXM platform recognized for breadth and ability to break down operational silos so that organizations can optimize customer experiences.

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named an ‘Exemplary Vendor’ in the inaugural Ventana Research 2023 Customer Experience Management Value Index. Sprinklr is recognized for providing an AI-powered unified enterprise software platform that breaks down operational silos for CXM, and is ranked first for its commitment to helping clients understand and maximize long-term product value.

Confirming the value of Sprinklr’s unified approach to customer experience management, the report states: “Through 2026, the establishment of CX application suites on a common platform will become the focal point of the drive to optimize customer and organization engagement.”

The report assesses 22 vendors to evaluate how well they address buyers’ requirements for CXM software based on seven key categories: usability, manageability, reliability, capability, adaptability, vendor validation, and total cost of ownership/return on investment.

Sprinklr is one of the top three vendors overall in the Customer Experience categories and is ranked first in the Validation category.

According to the report, “The vendors that rank the highest overall in the aggregated and weighted Customer Experience Categories are Value Index Leaders Adobe, Salesforce and Sprinklr…Sprinklr has built a platform for AI and workflow automation with domain-specific applications for Care, Research, Social Engagement and Marketing/Advertising integrated throughout…its leadership in Validation sources from roadmap transparency and clarity, and a documented commitment to customer support before and during the sales and onboarding process.”

Comments on the News:

“Congratulations to Sprinklr on being an Exemplary vendor in Ventana Research’s CXM Value Index,” said Keith Dawson, Research Director for Customer Experience, Ventana Research. “Sprinklr’s work blending marketing processes with service and social engagement illustrate the strategic importance of making CX an organization-wide effort.”

“The ability to deliver human experiences for every customer, on any channel, is the single most strategic investment for the modern enterprise. We understood this from the beginning, and took the time to create a unified platform that is defining and leading the unified customer experience management category,” said Ragy Thomas, Founder & CEO, Sprinklr. “Ventana’s research validates our unified approach to CXM, and highlights our commitment to delivering an unparalleled level of customer support. As we head into 2023, we want companies in every industry to know that you have a partner and platform in Sprinklr that was purpose-built to solve the CXM challenges of today and exceed the customer expectations of tomorrow.”

Additional Resources:

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.