LiveVox’s SpeechIQ® with Quality Management Awarded Best Innovation in Customer Experience at Enterprise Connect 2022

By: LiveVox Holdings, Inc. via Business Wire

March 30, 2022 at 08:30 AM EDT

AI-powered speech analytics with pre-integrated quality management capabilities provides 100% visibility into voice, email, SMS, and chat conversations with targeted coaching and eLearning capabilities to improve contact center performance

LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement tools, has been awarded Best Innovation in Customer Experience at Enterprise Connect 2022 for its SpeechIQ with Quality Management solution. The Best of Enterprise Connect Awards Program recognizes excellence and innovation in the enterprise communications and collaboration industry, with a focus on technology advancement, innovation and business impact.

LiveVox SpeechIQ with Quality Management seamlessly integrates multi-channel speech analytics with robust quality management tools to give organizations 100% visibility and understanding of the voice, email, SMS, and chat conversations handled by their teams as well as the ability to take action and improve contact center performance. Unlocking data about how agents and customers interact across communication channels can deliver fast insights to transform agent performance, customer experience, and campaign effectiveness for optimal business outcomes. Contact centers using LiveVox’s SpeechIQ with Quality Management solution have reported increased agent engagement, particularly in remote-work and hybrid environments.

“We’re thrilled to be recognized by Enterprise Connect for delivering tangible value to the data-driven enterprise – particularly when it comes to improving customer experience,” said Louis Summe, CEO, LiveVox. “Our AI-powered SpeechIQ with Quality Management solution provides contact center managers and supervisors with a single, easy-to-use solution that illuminates what is actually happening during conversations with customers, regardless of channel. Supervisors can take the generated insights and provide agents with precise coaching that agents can use to have more meaningful interactions with customers. This win validates one of our guiding principles - that data from customer interactions can be a transformative source of insight for businesses.”

To learn more about LiveVox SpeechIQ with Quality Management, click here.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

About Enterprise Connect

For more than 30 years, Enterprise Connect has been the leading conference and exhibition for enterprise communications and collaboration in North America. Enterprise Connect brings corporate IT decision-makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), which provides daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, virtual events, and a Webinar series. For more information, visit enterpriseconnect.com/orlando. Enterprise Connect is brought to you by Informa Tech.

Forward-Looking Statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the Company as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute the Company’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to the Company, which may cause the Company’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, that may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on March 11, 2022. Although forward-looking statements have been made in good faith and are based on assumptions that the Company believes to be reasonable, there is no assurance that the expected results will be achieved. The Company’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and the Company does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220330005275/en/

Contacts

PR Contact for LiveVox

Katie Creaser

LiveVoxPR@ICRInc.com

IR Contact for LiveVox

Ryan Gardella

LiveVoxIR@ICRInc.com

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LiveVox’s SpeechIQ® with Quality Management Awarded Best Innovation in Customer Experience at Enterprise Connect 2022

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