Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

Our 80,000 qualified print subscribers—and 130,000 12-month engaged online audience—trust us to dive in and provide original journalism you won’t find elsewhere covering key emerging areas such as laser-driven inertial confinement fusion, lasers in space, integrated photonics, chipscale lasers, LiDAR, metasurfaces, high-energy laser weaponry, photonic crystals, and quantum computing/sensors/communications. We cover the innovations driving these markets.

Laser Focus World is part of Endeavor Business Media, a division of EndeavorB2B.

Laser Focus World Membership

Never miss any articles, videos, podcasts, or webinars by signing up for membership access to Laser Focus World online. You can manage your preferences all in one place—and provide our editorial team with your valued feedback.

Magazine Subscription

Can you subscribe to receive our print issue for free? Yes, you sure can!

Newsletter Subscription

Laser Focus World newsletter subscription is free to qualified professionals:

The Daily Beam

Showcases the newest content from Laser Focus World, including photonics- and optics-based applications, components, research, and trends. (Daily)

Product Watch

The latest in products within the photonics industry. (9x per year)

Bio & Life Sciences Product Watch

The latest in products within the biophotonics industry. (4x per year)

Laser Processing Product Watch

The latest in products within the laser processing industry. (3x per year)

Get Published!

If you’d like to write an article for us, reach out with a short pitch to Sally Cole Johnson: [email protected]. We love to hear from you.

Photonics Hot List

Laser Focus World produces a video newscast that gives a peek into what’s happening in the world of photonics.

Following the Photons: A Photonics Podcast

Following the Photons: A Photonics Podcast dives deep into the fascinating world of photonics. Our weekly episodes feature interviews and discussions with industry and research experts, providing valuable perspectives on the issues, technologies, and trends shaping the photonics community.

Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

San Jose Water Selects InvoiceCloud as Strategic Payment Technology Provider

San Jose Water (“SJW” or “the Company”), a wholly owned subsidiary of SJW Group (NYSE: SJW), has implemented InvoiceCloud, an EngageSmart solution for online bill payment services, as its strategic payment technology provider for its approximately 230,000 customer accounts in Silicon Valley. All of SJW Group’s subsidiaries are now on the InvoiceCloud platform. The Connecticut Water Company and The Maine Water Company signed with InvoiceCloud in April 2021; The Texas Water Company followed in July 2021. San Jose Water signed in September 2023 after witnessing the benefits of digital adoption, self-service, and internal efficiencies that its counterparts experienced with InvoiceCloud.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240220009004/en/

“InvoiceCloud has transformed our electronic bill payment system, ensuring a convenient, secure user experience that has drastically improved our customer engagement,” said John Tang, San Jose Water’s VP of Regulatory Affairs and Government Relations. “With InvoiceCloud, we’ve significantly cut down staff workloads and improved the customer experience, which has increased our team’s morale.”

Prior to using InvoiceCloud, San Jose Water relayed that it struggled with an outdated payment system, resulting in limited payment choices for its customers and labor-intensive processes that drained staff resources. However, in its first three months after replacing that system with InvoiceCloud in September 2023, the Company achieved 70% digital payment adoption within its customer base, immediately saving staff time to focus on other priorities. The combined efforts of the InvoiceCloud and Oracle Energy and Water teams ensured a seamless integration of InvoiceCloud’s true SaaS solution with San Jose Water’s existing Oracle Utilities Customer Information System (CIS). Post-implementation, the payments solution continues to reduce IT burdens with real-time, automatic updates. The streamlined technology stack provides an enhanced user experience for both customers and staff.

With InvoiceCloud, San Jose Water now offers a variety of convenient payment options for its customers. InvoiceCloud allows customers to pay how they’d like, including online, by text or phone, using a digital wallet like PayPal or Venmo, AutoPay, and more. These digital payment options—coupled with InvoiceCloud’s paperless billing features—help reduce paper use, which is a priority for SJW and its customers.

“InvoiceCloud offers San Jose Water Group’s diverse customer base a modern payment experience that enables digital self-service,” said EngageSmart President, Enterprise Solutions Kevin O’Brien. “Customers expect the same level of ease and convenience when they pay their water bills as when they make any other online purchase. Offering a modern system of reminders and payment methods helps utilities meet these expectations to improve both customer engagement and satisfaction."

About InvoiceCloud

InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.

About EngageSmart

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of September 30, 2023, EngageSmart serves 116,200 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.

About San Jose Water

Founded in 1866, San Jose Water is an investor-owned public utility, and is one of the largest and most technically sophisticated urban water systems in the United States. The company serves over one million people in the greater San Jose metropolitan area. San Jose Water is a wholly owned subsidiary of SJW Group, a publicly traded company listed on the New York Stock Exchange under the symbol SJW. The following companies are also wholly owned subsidiaries of SJW Group The Connecticut Water Company in Connecticut; The Maine Water Company in Maine; and The Texas Water Company in Texas. To learn more about San Jose Water, visit: sjwater.com.

Disclosure

We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.

*For information concerning EngageSmart and its products and services, please visit: www.engagesmart.com

*For additional information, please follow EngageSmart’s social media accounts: www.twitter.com/engagesmartinc, www.facebook.com/EngageSmartInc, and www.linkedin.com/company/engagesmart

Non-Affiliate Disclaimer

Oracle is a registered trademark of Oracle International Corporation. Apple Pay is a registered trademark of Apple Inc. PayPal and Venmo are registered trademarks of PayPal, Inc. All product and company names are trademarks or registered trademarks of their respective owners. Their use does not imply affiliation or endorsement by the trademark holders. The use of any trade name or trademark herein is for identification and reference purposes only.

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.