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ISG Research Report Identifies Verint as a Category Leader in Customer Experience Management

By: via Business Wire

AI Business Outcomes and CX Automation Drive Innovation and Improve Customer Experience

Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that it received top scores and is positioned as a customer experience category leader in a recent ISG Research report.

In this new category report focused on business outcomes, ISG assessed how well business applications address enterprise customer experience requirements. Out of 19 vendors, the Verint Open Platform, designed with behavioral data and Verint Da Vinci AI at the platform core, ranked in the top three across two categories: Product Experience (Reliability and Usability) and Customer Experience. Verint is also cited among the leading providers as an “exemplary” vendor in meeting overall product and customer experience criteria.

According to the Customer Experience Management (CXM) Buyers Guide, CXM is a suite of applications built on a common platform that offers a complete view of customer activity. The research assessed support for analytics, customer journey management, knowledge management, CRM platform support, operational resource management and process control and optimization.

“The decades-old CRM software category has been focused on departmental and application-centric approaches,” says Keith Dawson, research director, CX, ISG Research. “Today, the CXM approach is focused on an organization’s interactions across the customer journey, which represents a pivotal shift away from traditional contact center operations. Insights derived from customer behaviors and data with modern, AI-driven solutions drive a better customer experience and improved business outcomes.”

“We are leading the CX industry and changing the contact center landscape,” says Verint’s Jaime Meritt, chief product officer. “ISG’s evaluation validates our unique approach to achieving AI business outcomes for our customers, dramatically reducing costs and enhancing customer experience, delivering immediate value and fostering brand loyalty that sets them apart from competitors.”

Learn more by reading the ISG Research Customer Experience Management Buyers Guide and visiting Verint Open Platform.

About Verint

Verint® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands - including more than 80 of the Fortune 100 companies - use the Verint Open Platform and our team of AI-powered bots to deliver tangible AI business outcomes across the enterprise.

Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2023, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.

VERINT, VERINT DA VINCI THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT AND THE ENGAGEMENT CAPACITY GAP are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

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