Laser Focus World is an industry bedrock—first published in 1965 and still going strong. We publish original articles about cutting-edge advances in lasers, optics, photonics, sensors, and quantum technologies, as well as test and measurement, and the shift currently underway to usher in the photonic integrated circuits, optical interconnects, and copackaged electronics and photonics to deliver the speed and efficiency essential for data centers of the future.

Our 80,000 qualified print subscribers—and 130,000 12-month engaged online audience—trust us to dive in and provide original journalism you won’t find elsewhere covering key emerging areas such as laser-driven inertial confinement fusion, lasers in space, integrated photonics, chipscale lasers, LiDAR, metasurfaces, high-energy laser weaponry, photonic crystals, and quantum computing/sensors/communications. We cover the innovations driving these markets.

Laser Focus World is part of Endeavor Business Media, a division of EndeavorB2B.

Laser Focus World Membership

Never miss any articles, videos, podcasts, or webinars by signing up for membership access to Laser Focus World online. You can manage your preferences all in one place—and provide our editorial team with your valued feedback.

Magazine Subscription

Can you subscribe to receive our print issue for free? Yes, you sure can!

Newsletter Subscription

Laser Focus World newsletter subscription is free to qualified professionals:

The Daily Beam

Showcases the newest content from Laser Focus World, including photonics- and optics-based applications, components, research, and trends. (Daily)

Product Watch

The latest in products within the photonics industry. (9x per year)

Bio & Life Sciences Product Watch

The latest in products within the biophotonics industry. (4x per year)

Laser Processing Product Watch

The latest in products within the laser processing industry. (3x per year)

Get Published!

If you’d like to write an article for us, reach out with a short pitch to Sally Cole Johnson: [email protected]. We love to hear from you.

Photonics Hot List

Laser Focus World produces a video newscast that gives a peek into what’s happening in the world of photonics.

Following the Photons: A Photonics Podcast

Following the Photons: A Photonics Podcast dives deep into the fascinating world of photonics. Our weekly episodes feature interviews and discussions with industry and research experts, providing valuable perspectives on the issues, technologies, and trends shaping the photonics community.

Editorial Advisory Board

  • Professor Andrea M. Armani, University of Southern California
  • Ruti Ben-Shlomi, Ph.D., LightSolver
  • James Butler, Ph.D., Hamamatsu
  • Natalie Fardian-Melamed, Ph.D., Columbia University
  • Justin Sigley, Ph.D., AmeriCOM
  • Professor Birgit Stiller, Max Planck Institute for the Science of Light, and Leibniz University of Hannover
  • Professor Stephen Sweeney, University of Glasgow
  • Mohan Wang, Ph.D., University of Oxford
  • Professor Xuchen Wang, Harbin Engineering University
  • Professor Stefan Witte, Delft University of Technology

2025 Is the “Prove-It” Year for CX, Reveals CSG State of the Customer Experience Report

By: via Business Wire

Analysis shows that customer experience programs are under newfound pressure to deliver clear action and measurable outcomes

CSG® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their customer experience (CX) and earn customer loyalty. CSG’s insights show that successful CX leaders don’t just deliver good experiences; they prove how those initiatives make money, save money and increase brand equity.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250211913132/en/

CSG Launches 2025 State of the Customer Experience Report (Graphic: Business Wire)

CSG Launches 2025 State of the Customer Experience Report (Graphic: Business Wire)

“In times of change, it’s crucial to remember the basics: Customers want to feel known, heard and understood,” said Katie Costanzo, president of Customer Experience, CSG. “Today’s technology can help us enhance and scale the personalized experiences that customers crave, but it’s important not to get caught up in flashy gimmicks. Instead, customer loyalty results from consistent, empathetic interactions that resonate on a human level. CSG’s 2025 State of the Customer Experience report is meaningful because it’s not about fleeting trends but universal truths at the heart of CX, proving the power of experiences to grow any business.”

Drawing from customer insights, analyst research and 13 billion CSG datapoints, the report reveals a CX industry that is oversaturated with new tools and consumers who are overwhelmed by excessive, irrelevant communications and unexpected changes. To drive results in 2025 and beyond, brands must re-focus their efforts on the customer and make decisions based on data, not assumptions. Businesses need to prove they can communicate in the moments that matter most—ensuring relevance, building trust and driving meaningful action to improve the customer experience.

The 2025 State of the Customer Experience Report finds that successful brands will be those that:

  1. Personalize key moments by repairing the interactions that cause the most churn.
  2. Balance AI ambitions with customer needs by starting small and offering choice.
  3. Crush the data chasm by consolidating marketing technology and connecting siloed data.
  4. Encourage CXOs to think like CFOs, translating CX programs to revenue gains and OpEx reductions.

Read CSG’s full analysis and recommendations in the global industry report: The 2025 State of the Customer Experience Report.

About CSG

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world.

Want to be future-ready and a change-maker like the global brands that trust CSG? Visit csgi.com to learn more.

Contacts

Stock Quote API & Stock News API supplied by www.cloudquote.io
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms Of Service.