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Juniper and IBM to Simplify Enterprise Network Operations with Next Era of Gen AI innovation

By: via Business Wire

Learn more about Juniper’s Mist AI and IBM watsonx at Mobile World Congress 2025

Juniper Networks (NYSE: JNPR), a leader in secure, AI-Native Networking, and IBM (NYSE: IBM) today announced plans to expand their collaboration around joint sales, marketing and product integration efforts. The companies are expected to integrate Juniper’s Mist AI and IBM watsonx with the aim to address the complexities of managing IT networks that can help improve user experiences and lower operational costs.

The latest collaboration will focus on bringing Mist AI, a key part of Juniper’s AI-Native Networking Platform that uses AI to optimize the E2E client-to-cloud experience across wireless, wired, SD-WAN, data center and security experiences, with IBM watsonx, IBM’s portfolio of AI products designed to accelerate the impact of generative AI and drive productivity in core enterprise workflows.

IBM and Juniper will work together to build upon two internal IBM projects:

  • IBM Guest Services: a project that integrates Mist AI with IBM watsonx Orchestrate to help automate IT network support and minimize manual intervention of Wi-Fi support tickets to help resolve guest Wi-Fi network issues.
  • IBM AskNetwork: an internal tool in development by IBM’s CIO office using IBM watsonx Orchestrate to integrate with tools such as Juniper’s Mist AI to help resolve network infrastructure problems and diagnose end user issues. AskNetwork is expected to simplify complex technical data into consumable, actionable insights to help enterprises optimize network performance.

Juniper and IBM also plan to explore additional capabilities, such as location-based insights and diagnostics that can help drive additional value around facilities management and patient / customer user experience in industries such as healthcare and retail.

“Our collaboration with IBM represents a significant leap forward in AI-Native Networking,” said Bob Friday, Group Vice President and Chief AI Officer at Juniper Networks. “Bringing two powerful visions for cloud AIOps in the enterprise together with Mist AI and IBM watsonx can help us showcase greater efficiency, agility and security to customers.”

“IBM is committed to harnessing the power of trustworthy AI to help businesses achieve new levels of innovation and efficiency,” said Ayal Steinberg, General Manager, Technical Sales and Client Engineering, IBM. “Our collaboration with Juniper illustrates how ecosystem partnerships can help accelerate the adoption of AI for critical business use cases such as network management, demonstrating even greater value to enterprise customers.”

Come see Juniper and IBM at Mobile World Congress (MWC):

  • Juniper Networks Booth 2D12 in Hall 2 featuring “IBM Guest Services” demo.
  • IBM Booth 2H20, Tuesday, March 4, 10:30-11:00 am CET: Fireside chat, “Optimizing Network Operations with AI: Maximizing Performance and Scalability” with Rakshit Mehta, Embedded AI Partnership Leader, IBM, and Sanjoy Dey, Vice President of Product Management, Juniper Networks’ Mist AI Campus & Branch Portfolio.

About Juniper Networks

Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-Native Networking Platform is built from the ground up to leverage AI to deliver exceptional, highly secure and sustainable user experiences from the edge to the data center and cloud. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on X (Twitter), LinkedIn, and Facebook.

Juniper Networks, the Juniper Networks logo, Juniper, Junos, and other trademarks listed here are registered trademarks of Juniper Networks, Inc. and/or its affiliates in the United States and other countries. Other names may be trademarks of their respective owners.

About IBM:

IBM is a leading provider of global hybrid cloud and AI, and consulting expertise. We help clients in more than 175 countries capitalize on insights from their data, streamline business processes, reduce costs and gain the competitive edge in their industries. More than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications and healthcare rely on IBM's hybrid cloud platform and Red Hat OpenShift to affect their digital transformations quickly, efficiently and securely. IBM's breakthrough innovations in AI, quantum computing, industry-specific cloud solutions and consulting deliver open and flexible options to our clients. All of this is backed by IBM's long-standing commitment to trust, transparency, responsibility, inclusivity and service.

Statements regarding IBM's future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

Statement of Product Direction. Juniper Networks may disclose information related to development and plans for future products, features or enhancements, known as a Statement of Product Direction or Plan of Record (“POR”). These details provided are based on Juniper’s current development efforts and plans. These development efforts and plans are subject to change at Juniper’s sole discretion, without notice. Except as may be set forth in a definitive agreement, Juniper Networks provides no assurances and assumes no responsibility to introduce products, features or enhancements described in this website, presentation, meeting, or publication, nor is Juniper liable for any loss arising out of reliance on the POR. Purchasing decisions by third-parties should not be based on this POR, and no purchases are contingent upon Juniper Networks delivering any feature or functionality described in this website, presentation, meeting, or publication.

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