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Tens of thousands of Texans will benefit from Kinetic’s multi-million-dollar Fiber hardware upgrade

By: Windstream Holdings via Business Wire

April 17, 2025 at 10:00 AM EDT

Telehealth, gamers, agriculture to benefit from high-speed fiber upgrade
Remote workers gain more access to faster speeds with multi-gig fiber
Equal up/download speeds focused on tech-savvy families, gamers, content creators
Customers must call to sign up to experience multi-gig speeds

More than 21,000 Texans are expected to benefit from a $23 million network hardware upgrade as Kinetic unveiled an aggressive plan to significantly enhance its residential and business fiber network speed capabilities in 2025.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250416814868/en/

Michael Moore, a Kinetic Technician, confirms the new multi-gigabit capable card is ready for installation. Kinetic’s $24 million multi-gigabit capable hardware update will provide 21,000 Texas customers eligible for fiber the option to significantly enhance their internet service speed and capabilities.

As a result of this hardware upgrade, internet speeds up to 2 Gigabits per second will be available to 1,500 qualified customers in Sugar Land. This project aims to double speeds for more than half-a-million Kinetic Fiber homes and businesses across the company’s 18-state-footprint. By the end of the year, 85% of Kinetic’s fiber-service area will be equipped to support multi-gig internet speeds. This investment represents a commitment to deliver the future of the internet to communities.

Interested Texans should call 1-800-347-1991 or visit www.windstream.com/fiber-internet to determine whether they qualify to purchase multi-gig service. Existing customers should not experience any interruptions to their service because of the upgrade.

Fiber is a future-proof technology, and this is another example of how faster speeds come to homes with no changes in equipment, or service visits. This network enhancement is crafted to future-proof customers’ internet experience, ensuring they have the bandwidth necessary to accommodate their expanding needs.

“With Kinetic fiber, speeds just keep getting better. This hardware upgrade will enhance our customer’s experience and ready them for a smart-home future that we believe will have more devices connected to more data processing than ever before,” said Danny Ferguson, Kinetic’s regional president for Texas. “At Kinetic, as part of our commitment to help customers Internet better, we are continuing to invest in our fiber network to deliver premium internet experiences enabling the latest technologies like telehealth, work-from-home, gaming, streaming and agriculture.”

Multi-gig internet offers speeds beyond 1 Gbps, ideal for modern homes and businesses with multiple devices and data-heavy applications. Powered by advanced fiber-optic networks, it ensures seamless 4K/8K streaming, smooth gaming, and efficient data transfers. Multi-gig networks support increased bandwidth, reduced latency, and future-proof connectivity for upcoming technological advancements. They enhance real-time applications like gaming and video conferencing while supporting emerging technologies such as IoT and AI.

“As we advance our multi-gig initiative, our unwavering commitment to quality and exceptional customer service remains at the forefront of everything we do,” said Jeff Austin, chief network officer and executive vice president of Network Services. “By delivering cutting-edge technology and reliable high-speed connections, we’re empowering customers to explore and innovate new possibilities. Kinetic is more than just an internet service provider, we’re a partner to help our customers Internet better.”

Real-world benefits include:

Enhanced telehealth. With multi-gig, telehealth is seamless; patients can engage in HD video consultations without lag, ensuring accurate diagnoses and timely care.
Remote work. For remote workers, flawless video conferencing and instant file transfers allow for an experience that matches the speed and reliability of the office.
Superior gaming and streaming. Gamers experience ultra-low latency, providing real-time responsiveness critical for competitive play. And families can stream 4K and even 8K across multiple devices without buffering, even when everyone is online.
Agricultural innovation. In agriculture, farmers can use cutting-edge tech like precision farming and IoT devices relying on fast, reliable internet to provide real-time analytics, improving crop management and sustainability.

Fiber brings significant economic benefits to the community: research says that communities with fiber experience 213% higher business growth, 10% higher self-employment and a 14-17% increase in home values.

The project is part of Kinetic’s multi-year $2 billion strategic investment to bring blazing fast internet speeds to rural and suburban communities across its 18-state footprint. More information about home internet speeds can be seen here: https://www.windstream.com/fiber-internet and information about businesses can be seen here: https://business.windstream.com/small-business-internet/.

About Kinetic: Kinetic, a Windstream company, offers reliable fiber-based broadband to consumers and small to medium-sized businesses in 18 states. The company’s quality-first approach connects customers to new opportunities and possibilities by delivering a full suite of advanced communications services backed by robust security and friendly customer success experts. Kinetic is focused on expanding its fiber network and bridging the digital divide to deliver modern solutions to customers in underserved areas. Additional information about Kinetic is available via our customer portal at GoKinetic.com or windstream.com. The company also offers managed cloud communications and security services to mid-to-large enterprises, government entities and educational institutions across the U.S. as well as customized wavelength and dark fiber solutions to carriers, content providers and hyperscalers in the U.S. and Canada. Windstream is privately held and headquartered in Little Rock, Ark.

Category: Kinetic