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ISG to Study Healthcare Digital Service Providers

By: via Business Wire

Upcoming ISG Provider Lens® report will examine providers that aid healthcare digital transformation through emerging technologies such as AI and data analytics

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining healthcare digital service providers’ capabilities to upgrade client technologies and build agile frameworks, with a focus on innovation and resilience.

The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Healthcare Digital Services, scheduled to be released in December 2025. The reports will cover companies offering services for payer and provider digital transformation, value-based care and data security.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Digital transformation is becoming a strategic imperative for healthcare companies, many of which are adopting AI, telemedicine, and wearable technologies to improve patient care and operational efficiency. AI has enhanced diagnostics and personalized treatment, while secure telemedicine broadens access to expert care. Wearable devices are opening the door to proactive health management with real-time monitoring. Despite interoperability challenges and cyber threats, these trends are driving ongoing improvements in healthcare accessibility and efficiency.

“Healthcare enterprise adoption of digital solutions is critical for addressing industry challenges and enhancing patient engagement,” said Iain Fisher, director at ISG. “Through strategic integration of innovative technologies, providers can improve system efficiency while maintaining data security as regulations evolve.”

ISG has distributed surveys to more than 150 healthcare digital services providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the digital services typical healthcare enterprises are buying, based on ISG’s experience working with its clients. The four quadrants are:

  • Payer Digital Transformation, evaluating providers offering digital transformation services to healthcare payers, including insurers, coverage firms and managed care organizations. Their key services include automating claims, eligibility and authorizations and using AI for risk prediction, fraud detection and personalized engagement.
  • Provider Digital Transformation, assessing providers delivering digital transformation services to healthcare organizations, including hospitals, clinics and integrated care networks. The providers are assessed on their ability to integrate digital technologies, including IoT-enabled medical devices and data analytics for modernizing healthcare systems efficiently.
  • Value-Based Care, covering providers offering services that support value-based care in hospitals, physician groups and accountable care organizations. They integrate electronic health records, real-time analytics, patient engagement platforms and care coordination tools for continuous outcome measurement and tailored interventions.
  • Interoperability and Data Security, evaluating providers offering interoperability and data security services to healthcare centers, including hospitals, clinics, payers and partners. The providers are assessed on their ability to facilitate seamless data exchange across platforms, implement modern security measures and maintain continuous threat surveillance.

Geographically focused reports from the study will cover the global healthcare digital services market and examine products and services available in the U.S. and Brazil. ISG analysts Rohan Sinha (U.S.) and Sonia Castral (Brazil) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as healthcare digital service providers can contact ISG and ask to be included in the study.

All 2025 ISG Provider Lens® evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens® Research

The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

Healthcare adoption of digital solutions is critical for addressing challenges and enhancing patient engagement. Through integration of innovative technologies, providers can improve system efficiency while maintaining data security as regulations evolve.

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