19 Small Businesses Owners Acknowledged for Outstanding Customer Service and Repairs

HomeServe North America honored 19 of its contractor partners during the Ninth Annual Contractor Awards held on Sept. 26.

HomeServe invited the top 92 performing contractor partners from its network of more than 2,700 around the U.S. and Canada for a day of sessions that explored important topics to the skilled trades industry. Additionally, exhibitors representing equipment manufacturers, technology providers and material retailers, amongst other services targeted toward the skilled trades, held a tradeshow during the event.

The event also included unveiling HomeServe’s new Skilled Trades Initiative. As part of the Initiative, HomeServe will provide financial support to its contractor partners in hiring and training apprentices, the next generation of skilled tradespeople. HomeServe also will be partnering with professional organizations whose mission also is to encourage people to pursue careers in the skilled trades.

These sessions were followed by an awards ceremony to recognize the best of the best in service delivery and announce the founding members of the HomeServe Wall of Fame. Contractors chosen for the Wall of Fame have been part of the network for at least 15 years and have consistently delivered exceptional service over the partnership.

Barney Jordan Plumbing of San Joaquin, Cali.; Stan’s Discount Rooter of Bakersfield, Cali.; Downey Plumbing of Orange County, Cali.; and Omega Electric of Berks County, Pa., comprised the inaugural class and were inducted into Wall of Fame, honoring those contractors who have consistently delivered white-glove customer service and top-quality repairs to our shared customers.

“The opportunity to discuss the issues important to our industry and spending one-on-one time with our contractor partners is something that our leadership and front-line colleagues look forward to each year,” Sylvester Criscone, Senior Vice President of Contractor Management and Administration, said. “Our contractor partners’ feedback allows us to learn what we’re doing right and where we can improve. They have decades worth of experience, and their observations make our business better.”

During the ceremony, HomeServe recognized the top-performing contractor partners in the following categories:

• Ace Mechanical of Edison, N.J., National Service Delivery Award, Eastern Region and Hart HVAC of Weatherford, Texas, National Service Delivery Award, Western Region. National Service Delivery Awards are awarded to the contractors who consistently deliver exceptional service through solid business practices.
• Stott Plumbing and Heating of Salt Lake City, Utah, Best Use of Technology, which is awarded to the contractor who best adapts and uses the technology provided by HomeServe.
• Lanzo Plumbing and Sewer Contracting of Hackensack, N.J., HomeServe Cares Foundation Award, which is awarded to a contractor who has completed a Foundation job in the past year, while showing exceptional care for a homeowner in need, as voted on by their peers attending the conference. A $1,000 donation was made to St. Jude Children’s Research Hospital in Lanzo Plumbing’s honor as part of the award.
• All Island Plumbing, Heating and Cooling of Long Island, N.Y., Newcomer Award, US, and Crown Systems and Consulting of Edmonton, Alberta, Newcomer Award, Canada, which is awarded to the contractors who joined the HomeServe network within the last year and have already shown themselves to be a top performer.

Service Delivery Awards were presented to the top-performing contractor partners in each region who consistently delivered exceptional service, held their teams to the highest level of accountability and ensured their operations were in line with HomeServe’s values and goals. Contractors in all categories were evaluated against several criteria including service quality, timeliness and customer feedback, among other measures. The Service Delivery Award winners included:

• Ace Mechanical of Edison, N.J., Northeast Region;
• McAtee Plumbing, Heating and Cooling of Williamsburg, Va., Mid-Atlantic Region;
• McClerkin’s Electrical Service of Columbia, S.C., Southeast Region;
• K&S Plumbing of Alabaster, Ala., River Plains Region;
• Total Plumbing and Drain Cleaning of Warminster, Pa., Pennsylvania Region;
• Flow Right Plumbing of Crestwood, Ill., Great Lakes Region;
• K-Jett Services of Belton, Mo., Northwest Region;
• Hart HVAC of Weatherford, Texas, South Central Region;
• Johnco Plumbing of Phoenix, Ariz., Southwest Region;
• Superior Plumbing Solutions of Windsor, Ontario, Canada Region; and
• Prioleau Appliance of North Charleston, S.C., Appliance Service Delivery.

“Our relationship with our contractor partners is invaluable,” Tom Rusin, HomeServe North America CEO, said. “Our promise to our customers is that we will make home repairs easy, and that starts with working with the best contractors. Anyone who has had a repair done knows working with a contractor who provides great customer service, timely communication and a high-quality repair lessens the stress and anxiety of handling an unexpected problem in their home. These are the top one percent of our contractors, and I would trust any one of them in my own home.”

HomeServe, in cooperation with its network of more than 2,700 local, licensed, insured and qualified contractors, has provided emergency home repair services to nearly 5 million customers, servicing hundreds of thousands of households each year. Our network contractors include plumbers, electricians and HVAC technicians providing service across a variety of household systems. HomeServe customers also have access to a repair hotline available 24 hours a day, 365 days a year to schedule a repair.

For more information, visit homeserve.com.

About HomeServe USA

HomeServe USA Corp. (HomeServe), a leading residential infrastructure home repair solutions company with nearly 5 million customers across North America, offers protection plans that help protect homeowners against the expense and inconvenience of plumbing, electrical, HVAC and other home repair emergencies. HomeServe empowers its over 1,300 leading municipal and utility partners to educate and advocate for their customers who are faced with home repair emergencies.

HomeServe has an exceptional customer satisfaction rating, is accredited by the Better Business Bureau and is endorsed by the National League of Cities. For more information about HomeServe and to get the latest home repair advice and customer stories, please go to www.homeserve.com. Connect with HomeServe on Facebook and Twitter @HomeServeUSA, Instagram @HomeServe_USA and on LinkedIn @HomeServe-USA. For company news, follow on Twitter @HomeServeUSNews.

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