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Conduent Introduces Conni, the New GenAI Virtual Assistant for Companies and Government Agencies

By: via Business Wire

Conni will be integrated into multiple Conduent platforms to boost clients’ productivity, enhance quality, and elevate customer experience

Conduent Incorporated (Nasdaq: CNDT), a global leader in technology-driven business solutions and services, launches Conni, an innovative GenAI virtual assistant developed as part of the company's AI initiative. Leveraging Microsoft Azure OpenAI Service, Conni is designed to enhance the quality of results and improve customer experience across Conduent platforms for companies and government agencies.

“We will continue to embed AI and generative AI within our solutions to drive functionality. New features like Conni build on Conduent’s strategy of integrating advanced technologies, such as automation, machine learning, and digitalization to drive better outcomes for our clients,” said Cliff Skelton, President and Chief Executive Officer at Conduent. “In our Human Capital Solutions business, Conni is deployed to help employees navigate their benefits. By enhancing the employee experience, Conni can drive improved satisfaction and help reduce HR-related inquiries.”

The first implementation of Conni is in Conduent’s Life@Work® Connect Experience Platform, a secure closed system, centralized portal for health, wealth, and wellness employee benefits. Life@Work Connect, with its suite of advanced AI-driven features like JellyVision and TALON, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits with a personalized, intelligent experience.

With Conni in Life@Work Connect, employees can:

  • Use natural, everyday language, avoiding the technical jargon.
  • Get fast, accurate personalized answers to specific questions about their health and wealth benefits and supplemental benefits.
  • Easily navigate to resources and transactions for life events, health savings accounts, flexible savings accounts, and other benefits.
  • Access personalized data and employer program details to make informed decisions.
  • Use information from all resources on the Life@Work Connect Experience Platform.
  • Seamlessly transition to live customer support when needed.

DeeAnna Warrington, Principal Research Analyst at NelsonHall and a member of its HR Talent Transformation practice said, “By incorporating generative AI into its client offerings and internal operations, Conduent continues its tradition of delivering advanced technologies and solutions that boost client efficiency, reduce costs, enhance customer experiences, and optimize business processes.”

As an example of how Conni works, in a use case such as an injury requiring physical therapy, Conni can answer questions like, “Where is the best place for physical therapy near me?” and “How much money is in my health savings account to pay for treatment?” Conni uses the employee-specific coverage and elections along with the information available through the health plan to guide the employee and provide fast answers.

Watch a video of Conni helping an employee navigate healthcare coverage here https://www.conduent.com/LifeatWorkConni. Conduent continues to lead the way in integrating the latest technologies to transform business processes and enhance the customer experience.

About Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent’s solutions and services digitally transform its clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients’ missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com.

Note: To receive RSS news feeds, visit www.news.conduent.com. For open commentary, industry perspectives and views, visit http://twitter.com/Conduent, http://www.linkedin.com/company/conduent or http://www.facebook.com/Conduent.

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Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners.

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