Upland Software, Inc. (Nasdaq: UPLD), a leader in AI-enabled cloud software for digital transformation, today announced that it earned 76 badges in G2’s Spring 2025 market reports across its product portfolio. Upland BA Insight, the company’s AI enablement solution, received valuable recognitions, along with Upland InterFAX, an AI-enabled cloud fax service. AI knowledge management solutions, Upland RightAnswers and Upland Panviva, also continue to garner numerous badges.

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Upland Software Earns 75+ Badges in G2’s Spring 2025 Market Reports 

"We’re committed to harnessing the power of AI to drive innovation and deliver solutions that make a difference for our customers," said Dan Doman, Chief Product Officer at Upland Software. "We focus on creating accurate, secure, and compliant solutions that solve real-world challenges across our range of AI-enabled products. We're proud to be recognized by G2 for our efforts, and this recognition fuels our passion to continually explore AI’s potential and unlock new possibilities for our customers."

A recent BA Insight reviewer at an enterprise company said, “These [BA Insight] tools are incredibly powerful, easy to implement and robust, allowing us to seamlessly index from various sources to a centralized location including Gen AI (RAG). Additionally, their SmartHub interface enables AI driven/federated search while maintaining user content/security, with no performance degradation on either end. SmartHub is capable to integrate/pull with different backend/sources. Moreover, the support and service team at BA Insight is remarkably knowledgeable and always ready to assist. Their expertise in the search domain has been invaluable to us.”

Badges earned by Upland products in the G2 Spring 2025 market reports include the following:

Adestra

• High Performer – Mid-Market Americas Regional Grid® Report for Email Marketing
• High Performer – Mid-Market Grid® Report for Email Marketing
• High Performer – Americas Regional Grid® Report for Email Marketing
• High Performer – Small-Business Americas Regional Grid® Report for Email Marketing
• High Performer – Small-Business Grid® Report for Email Marketing
• High Performer – Grid® Report for Email Marketing
• Leader – Mid-Market EMEA Regional Grid® Report for Email Marketing
• Leader – Mid-Market Europe Regional Grid® Report for Email Marketing
• Leader – Momentum Grid® Report for Email Marketing

BA Insight

• High Performer – Enterprise Grid® Report for Enterprise Search Software
• High Performer – Grid® Report for Enterprise Search Software

InGenius

• Easiest Doing Business With – Relationship Index for Contact Center
• High Performer – Grid® Report for Contact Center

InterFAX

• Best Relationship – Small-Business Relationship Index for Online Fax
• Best Results – Small-Business Results Index for Online Fax
• Most Implementable – Small-Business Implementation Index for Online Fax
• Most Implementable – Implementation Index for Online Fax
• Best Est. ROI – Results Index for Online Fax
• Best Results – Results Index for Online Fax
• Best Usability – Small-Business Usability Index for Online Fax
• Best Usability – Usability Index for Online Fax
• Best Relationship – Relationship Index for Online Fax
• Leader – Momentum Grid® Report for Online Fax
• Leader – Small-Business Grid® Report for Online Fax
• Leader – Grid® Report for Online Fax
• Leader – Mid-Market Grid® Report for Online Fax

Mobile Commons

• Leader – Grid® Report for Public Affairs and Advocacy
• Leader – Mid-Market India Regional Grid® Report for SMS Marketing
• Leader – Grid® Report for Mobile Marketing
• Easiest Doing Business With – Relationship Index for SMS Marketing

Panviva

• Easiest Setup – Enterprise Implementation Index for Customer Self-Service
• High Performer – Enterprise Americas Regional Grid® Report for Customer Self-Service
• High Performer – Enterprise Grid® Report for Customer Self-Service
• Leader – Enterprise Grid® Report for Knowledge Base
• Leader – Enterprise Grid® Report for Knowledge Management

PSA

• Leader – Canada Regional Grid® Report for Professional Services Automation
• Best Support – Enterprise Relationship Index for Professional Services Automation
• High Performer – Small-Business Americas Regional Grid® Report for Professional Services Automation
• Highest User Adoption – Small-Business Implementation Index for Professional Services Automation

Qvidian

• Leader – Enterprise Grid® Report for Proposal
• Leader – Grid® Report for Proposal

RightAnswers

• Best Support – Enterprise Relationship Index for Knowledge Base
• Best Support – Enterprise Relationship Index for Knowledge Management
• Easiest Doing Business With – Enterprise Relationship Index for Knowledge Base
• Easiest Doing Business With – Enterprise Relationship Index for Knowledge Management
• Easiest Doing Business With – Relationship Index for Knowledge Base
• Easiest Doing Business With – Relationship Index for Knowledge Management
• High Performer – Enterprise Americas Regional Grid® Report for Contact Center Knowledge Base
• High Performer – Enterprise Grid® Report for Knowledge Base
• High Performer – Americas Regional Grid® Report for Contact Center Knowledge Base
• High Performer – Grid® Report for Contact Center Knowledge Base
• High Performer – Enterprise Grid® Report for Knowledge Management
• Leader – Momentum Grid® Report for Knowledge Base
• Leader – Grid® Report for Knowledge Base
• Leader – Grid® Report for Knowledge Management
• Users Most Likely to Recommend – Enterprise Results Index for Contact Center Knowledge Base
• Users Most Likely to Recommend – Results Index for Contact Center Knowledge Base

Second Street

• Easiest Admin – Small-Business Usability Index for Lead Capture
• Easiest Admin – Mid-Market Usability Index for Lead Capture
• Easiest Admin – Usability Index for Lead Capture
• Easiest Doing Business With – Small-Business Relationship Index for Lead Capture
• High Performer – Mid-Market Americas Regional Grid® Report for Lead Capture
• High Performer – Mid-Market Grid® Report for Lead Capture
• High Performer – Small-Business Americas Regional Grid® Report for Email Marketing
• High Performer – Americas Regional Grid® Report for Email Marketing
• High Performer – Small-Business Grid® Report for Email Marketing
• High Performer – Grid® Report for Email Marketing
• Highest User Adoption – Small-Business Implementation Index for Sweepstakes
• Leader – Grid® Report for Sweepstakes
• Leader – Momentum Grid® Report for Sweepstakes
• Leader – Americas Regional Grid® Report for Lead Capture
• Leader – Grid® Report for Lead Capture
• Leader – Small-Business Americas Regional Grid® Report for Lead Capture
• Leader – Small-Business Grid® Report for Lead Capture
• Leader – Momentum Grid® Report for Email Marketing
• Users Most Likely to Recommend – Small-Business Results Index for Lead Capture

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”

G2 is the world’s largest and most trusted software marketplace. More than 80 million people annually – including employees at all Fortune 500 companies – use G2 to make smarter software decisions based on authentic peer reviews.

To learn more about Upland’s products, visit https://uplandsoftware.com/products/.

About Upland Software

Upland Software, Inc. enables global businesses to work smarter with over 20 proven cloud software products that increase revenue, reduce costs, and deliver immediate value. Our AI-powered solutions cover knowledge management, content lifecycle and workflow automation, and digital marketing. Upland's powerful cloud products are trusted by more than 10,000 global customers. Learn how Upland helps businesses achieve outcomes that matter at www.uplandsoftware.com.

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