American Home Shield Launches Innovative Video Chat With An Expert

March 04, 2025 at 09:00 AM EST

New video chat benefit allows AHS members with select plans access to live expert advice for home repair and maintenance issues through the AHS app

Frontdoor, Inc. (NASDAQ: FTDR), the nation’s leading provider of home warranties, today announced an innovative new benefit for its flagship brand, American Home Shield: Members of select AHS plans can now talk live to an expert for home repair or maintenance issues via the AHS app.

“Video chat in app with an expert is a game-changing innovation and none of our competitors have this capability at scale,” said Bill Cobb, Chairman & CEO of Frontdoor, Inc. “This means members of selected AHS plans can now talk in real time to a highly experienced expert who may be able to help the member fix the problem right over the phone, saving them time and money.”

Frontdoor, Inc. launched the video chat with an expert feature through its Frontdoor app in 2023.

“What we have learned in those two years has been invaluable. Homeowners love our proven video chat experience and they love our experts,” said Kathy Collins, Frontdoor, Inc.’s Chief Revenue Officer. “It’s an understatement to say this has been a positive experience for users, so we decided to bring this capability to the American Home Shield brand.

The experts are highly experienced former contractors in plumbing, electrical, heating and air conditioning, appliances and a generalist category. They average 19 years of experience and are available nationwide seven days a week from 7 am – 10 pm eastern time.

Video chat with an expert is available at no additional cost to ShieldPlatinum^TM and ShieldGold^TM home warranty members, as well as ShieldComplete^SM and ShieldPlus^SM real estate plan members. These four plans comprise about 87 percent of AHS’ approximately two million members.

For more information, visit ahs.com.

About Frontdoor, Inc.

Frontdoor is the industry leader in home warranties and new home structural warranties, and a leading provider of on-demand home repair and maintenance services. As the parent company of two leading brands – American Home Shield and 2-10 Home Buyers Warranty – totaling more than two million members – we bring over 50 years of experience in the home warranty category, a cultivated national network of independent service contractors, and a reputation for delivering quality service and product innovation. American Home Shield, the leader in home warranties, gives homeowners peace of mind, budget protection and convenience, covering up to 29 home systems and appliances from costly and unexpected breakdowns. 2-10 Home Buyers Warranty is the leader in new home structural warranties, providing home builders with coverage for structural failures. These two brands, together with Frontdoor’s cutting-edge on-demand services, provide an unbeatable combination that meets the full suite of homeowner repair and maintenance needs. For more information about Frontdoor, Inc., please visit frontdoorhome.com.

Forward Looking Statements

This news release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on management's current expectations and beliefs, as well as a number of assumptions concerning future events. These statements are subject to risks, uncertainties, assumptions and other important factors. Readers are cautioned not to put undue reliance on such forward-looking statements because actual results may vary materially from those expressed or implied. The reports filed by Frontdoor pursuant to United States securities laws contain discussions of these risks and uncertainties. Frontdoor assumes no obligation to, and expressly disclaims any obligation to, update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Readers are advised to review Frontdoor's filings with the United States Securities and Exchange Commission (which are available on the SEC's EDGAR database at www.sec.gov and via Frontdoor’s website at investors.frontdoorhome.com).

View source version on businesswire.com: https://www.businesswire.com/news/home/20250304107994/en/

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Tom Collins

mediacenter@ahs.com

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American Home Shield Launches Innovative Video Chat With An Expert

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