Study Finds That AI is Eroding Ecommerce Shoppers’ Trust

June 22, 2026 at 10:05 AM EDT

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Artificial intelligence is changing the way people shop online. Businesses are using AI to improve customer service, create product descriptions, recommend products, and automate many parts of ecommerce. While these tools can make shopping more convenient, a new study suggests that AI is also creating new concerns for consumers.

This survey is likely to give ecommerce giants like Alibaba Group Holding Ltd. (NYSE: BABA) plenty to think about as they seek to buttress their platforms against the emerging threats posed by…

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