Zight’s latest updates simplify customer support by combining video context, automation, and integrations to eliminate guesswork and speed up resolutions.

(PRUnderground) October 14th, 2025

Zight, the AI-powered visual communication platform, today announced three major product updates designed to help teams resolve issues faster, reduce back-and-forth, and improve work across their existing tools. These updates include session-level technical logs for Request Video, a new Integration Marketplace to connect Zight to common workflows, and expanded tools for collecting and responding to customer videos directly inside Zendesk.

Each update is designed to reduce the need for back-and-forth, give teams better context, and make it easier to keep work moving without added tools or steps.

“These updates are all about making Zight more useful in the flow of work,” said Scott Smith, CEO of Zight. “Support and success teams can now get the context they need upfront, while ops and engineering teams can connect Zight to the tools they rely on every day. It’s all about helping our users move faster and with more clarity.”

​​”We’ve been blown away by how quickly support and success teams are adopting video workflows,” said Phin Hochart, Head of Product at Zight. “The feedback is clear — seeing what a customer sees saves time, eliminates guesswork, and creates a more human connection in every interaction. These updates are about amplifying that magic and making video-first support effortless.”

Request Video Data Logs: See What They See With Full Technical Context

Zight’s Request Video feature allows customers to quickly share screen recordings—no account, app install, or Zoom call required. With this release, each submission now includes session-level logs: browser version, OS, screen size, network conditions, and developer console output. This gives Tier 2 and Tier 3 support teams everything they need to reproduce and resolve complex issues.

What this means for teams:

• Get full technical context behind every video, without asking for more info.
• Confirm bugs, reproduce issues, and fix problems faster
• Logs and video are auto-attached to support workflows—no extra setup needed

Integration Marketplace: Connect Zight to your favorite tools

Zight now offers a new Integration Marketplace that makes it easier to connect with tools like Salesforce, Google Drive, Confluence, Zendesk, and others. Through Webhooks and automation, teams can route Zight content directly into their CRM, ticketing, or knowledge systems—no manual copy-paste required.

Use it to:

• Back up Zight videos, screenshots, and notes to cloud storage
• Push video engagement data into your CRM
• Route customer videos into support tickets or product feedback tools like Zendesk, Confluence, or Jira

This gives teams more control and visibility across their entire workflow, without changing how they already work.

Zendesk Integration Updates: Built-In Video Requests and Visual Feedback

Zight’s Zendesk integration now makes it even easier for support teams to collect and respond to customer feedback using video. Agents can request a screen recording directly from a Zendesk ticket, giving customers a simple way to show what’s going wrong instead of writing it out.

Visual responses like screen recordings, GIFs, and screenshots are added directly to the ticket so teams can see the issue and move toward a solution more quickly.

What’s new:

• Request Video now works directly inside Zendesk
• Customer responses appear inside the same ticket
• Screen recordings, GIFs, and annotated screenshots are all supported

These updates help support teams resolve issues faster, reduce back-and-forth, and make the support experience easier for everyone involved.

About Zight

Zight is an AI-powered visual communication platform, offering tools that simplify collaboration and boost productivity. Trusted by over 5 million users at Fortune 500 companies worldwide, Zight transforms the way teams work and communicate, making it easier to focus on what matters most. Record a video and let Zight AI do the rest.

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Original Press Release.