(PRUnderground) April 29th, 2025

Datatel, a leading provider of IVR Payments and Payment Technology, has released a new podcast episode titled “Rethinking How You Handle Payments by Phone,” which explores the hidden risks and operational inefficiencies businesses face when handling credit card payments over the phone — as well as what to do about it.

In the episode, the Datatel team shares real-world insights into why many organizations continue to rely on outdated, manual phone payment methods, and how this can lead to:

• Unnecessary security and data breach risks
• Wasted staff time and slower payment cycles
• Increased PCI scope and compliance burdens

The conversation discusses how IVR Payments — secure, automated phone transactions – can help businesses reduce their PCI scope, minimize staff involvement, and deliver a smoother, more convenient experience for customers.

“This isn’t just about technology,” said Barnard Crespi, Co-CEO at Datatel. “It’s about freeing up your staff, tightening your security posture, and finally solving the operational pain points that come with phone-based credit card acceptance.”

The podcast is part of Datatel’s broader initiative to help organizations modernize their payment workflows and stay ahead of changing compliance requirements.

Listen to the full episode and Read the supporting article HERE or here: https://www.datatel-systems.com/article/rethinking-how-you-handle-payments-by-phone/

About Datatel Communications Inc

Working For Your Success!

At Datatel, we empower businesses to de-risk their payment processes, helping them focus on being more agile, profitable, secure and successful. By leveraging our cutting-edge payment software solutions and PCI-focused services Datatel helps businesses significantly reduce the inherent vulnerabilities of handling credit card data by ensuring efficient operations, meeting payment card industry security requirements, and enabling them to focus on growth and their customers.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, we are committed to safeguarding our customers payment ecosystems and advocating for payment security standards globally.

Twenty-seven years ago, we launched Datatel with the vision of delivering innovative interactive voice response and business process automation solutions to enterprises. As we evolved and grew, our focus homed in on secure payment software and secure phone payment solutions to help our clients achieve greater efficiencies and future proof their operations.

Datatel’s IVR Payments, Payment Technology, and transaction automation solutions are employed globally by thousands of businesses, healthcare providers, academic institutions, government, software companies, and service providers.

At Datatel, we believe that a society that shortchanges its youngest and most vulnerable members is one that forfeits its own future. With that in mind, Datatel is involved with our community, working as a team to provide those who are in need with the support that will help them overcome their challenges, resulting in a brighter future for all of us and for generations to come

Our success comes from investing in our people, our customers, our partners, and technology. With a focus on innovation and security, we have arrived at a service delivery model that guarantees our customers’ satisfaction.

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Original Press Release.