Chewy to Open Its First Veterinary Practices with Launch of Chewy Vet Care

Chewy is combining its acclaimed customer focus with excellent veterinary medicine to create an innovative healthcare experience that takes care of pets, pet parents, and veterinary professionals

Chewy, Inc. (NYSE: CHWY) (“Chewy”), whose mission is to be the most trusted and convenient destination for pet parents and partners, everywhere, today announced the launch of its pet health practices under the brand name “Chewy Vet Care.” The first practice will open in South Florida early next year with additional locations launching throughout 2024, and offer services including routine appointments, urgent care and surgery. The practices will be powered by Chewy’s custom-built open platform that can seamlessly be applied to Chewy Vet Care or third-party partner practices.

“We partnered with hundreds of veterinarians and customers to design an in-practice and post-visit experience which we believe will be unlike anything in the market, and appreciated by both communities,” said Mita Malhotra, President, Chewy Health. “Our practices contain thoughtfully designed spaces for the comfort and privacy of our customers and care team. Chewy Vet Care will be powered by our proprietary, easy-to-use modern technology, to deliver a seamless and memorable experience, which we have delivered for over a decade in our core businesses. Expanding into veterinary care is the natural next step in Chewy’s evolution and we are excited to bring our customer-forward thinking to our veterinarians and practice team.”

Chewy is committed to making Chewy Vet Care the best place to work for veterinary care team members. Practices are designed to be more operationally efficient with a workplace culture that is emotionally fulfilling for veterinary team members and is supported by an infrastructure that emphasizes well-being, career advancement, work-life balance and the ability to practice the highest quality of medicine.

“Chewy Vet Care is inspired and designed by a team of veterinary experts to combine personal, patient-centered medicine with the latest technology in an environment where customers will love to take their pets, and care teams will love to practice," said Dr. Benjamin Carter, Chief Medical Officer, Chewy Vet Care. “We are confident we can drive positive change by addressing critical pain points straining the veterinary industry, such as burnout and lack of flexibility, while providing the convenient, transparent and trustworthy access to care that today’s discerning pet parents appreciate.”

Chewy Vet Care joins the portfolio of best-in-class Chewy Health offerings, which include America’s #1 pet pharmacy; an industry-leading tele-triage service, Connect with a Vet; an exclusive suite of pet-first insurance and wellness plans, CarePlus; market-leading eCommerce offerings, including a deep assortment of health products ranging from veterinary diet foods to supplements; and award-winning, 24/7 customer service that offers personalization and consistency at every interaction.

To learn more about Chewy Vet Care visit www.chewy.com/vetcare.

About Chewy

Our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We believe that we are the preeminent online source for pet products, supplies, and prescriptions as a result of our broad selection of high-quality products and services, which we offer at competitive prices and deliver with an exceptional level of care and a personal touch to build brand loyalty and drive repeat purchasing. We seek to continually develop innovative ways for our customers to engage with us, as our website and mobile app allow our pet parents to manage their pets’ health, wellness, and merchandise needs, while enabling them to conveniently shop for our products. We partner with approximately 3,500 of the best and most trusted brands in the pet industry offering approximately 110,000 products and services offerings, to bring what we believe is a high-bar, customer-centric experience to our customers.

Forward-Looking Statements

This communication contains forward-looking statements about us and our industry that involve substantial risks and uncertainties. All statements other than statements of historical facts contained in this communication, including statements regarding our plans and objectives are forward-looking statements. These forward-looking statements are based upon the current assumptions, beliefs and expectations of our management and are subject to risks and uncertainties that could cause actual results to differ materially, including risks and uncertainties relating to our business strategy and plans; our entry into the veterinary clinic market; our ability to attract, develop, motivate and retain highly qualified and skilled employees; and other risks, uncertainties and other factors described in the section titled “Risk Factors” included under Part I, Item 1A of our Annual Report on Form 10-K and in our other filings with the Securities and Exchange Commission and elsewhere in this communication. The results, events and circumstances reflected in the forward-looking statements may not be achieved or occur, and actual results, events or circumstances could differ materially from those described in the forward-looking statements. The forward-looking statements made in this communication relate only to events as of the date on which the statements are made. We undertake no obligation to update any forward-looking statements made in this communication to reflect events or circumstances after the date of this communication or to reflect new information or the occurrence of unanticipated events, except as required by law.

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