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The North Carolina Division of Motor Vehicles (NCDMV) has expanded walk-in services across 82 statewide driver license offices, allowing customers to without appointments to walk in any time during business hours.


NCDMV: Check in and wait anytime to avoid long lines

WRAL INVESTIGATES WHY THEY STILL HAVE THEIR JOBS. IF YOU DON'T HAVE TO COME RIGHT NOW, DON'T THAT'S THE MESSAGE FROM THE NEW HEAD OF THE DMV. PAUL TINE, THANKS FOR JOINING US. I'M LENA TILLETT AND I'M GERALD OWENS. WRAL IS REPORTED ON DELAYS AT THE DMV FOR DECADES. >> AS THE DEPARTMENT'S STRUGGLED WITH LONG WAIT TIMES STAFFING SHORTAGES AND A NEAR IMPOSSIBLE APPOINTMENT SYSTEM. 5 ON YOUR SIDE'S KEELY. ARTHUR WAS THE FIRST REPORTER TO SIT DOWN WITH A NEW COMMISSIONER AND SHE JOINS US LIVE FROM OUTSIDE HIS OFFICE WITH HIS MESSAGE KEELEY. >> WELL, RIGHT NOW HE'S ASKING FOLKS TO HOLD OFF ON GOING TO THE DMV. LET ME EXPLAIN THAT. HE SAYS ANYONE WHO NEEDS SOMETHING URGENTLY LIKABLE FLIGHT COMING UP AND YOU NEED A REAL ID. THEN, OF COURSE, GO TO AN OFFICE. BUT IF YOU CAN HOLD OFF, THIS WILL ALLOW THE CHANGES. THE DMV HAS ALREADY MADE MATERIALIZE AND WILL ALSO ALLOW THE DEPARTMENT TO CREATE NEW AND BETTER CHANGES. TIME SAID TO ME THAT IF ANYONE IS MAD, THEY SHOULD BE MAD AT HIM. HE TAKES FULL RESPONSIBILITY FOR THE ISSUES HAPPENING AT THE DMV RIGHT NOW AND HAS FULL CONFIDENCE. HE'S THE ONE THAT CAN FIX IT. >> AND IT'S BEEN VERY MUCH HIT THE GROUND RUNNING AND MEET PAUL TIME. THE WEST VIRGINIA NATIVE IS A MARRIED FATHER OF 2. THE FORMER STATE REPRESENTATIVE RUNS AN INSURANCE AGENCY IN KITTY HAWK. AND IT WAS THAT MIX OF EXPERIENCE IN GOVERNMENT AND PRIVATE SECTOR BUSINESS THAT MADE HIM IN THE EYES OF GOVERNOR JOSH STEIN AND TRANSPORTATION SECRETARY JOEY HOPKINS. THE IDEAL DMV COMMISSIONER. WELL, THE PUBLIC'S EXPERIENCE. >> WITH THE DMV BE BETTER BECAUSE YOU'RE THE COMMISSIONER. >> ABSOLUTELY. OTHERWISE I WOULDN'T BE IN THE JOB IF I DIDN'T BELIEVE THAT I CAN MAKE A SERIOUS IMPACT. TIME IS WELL AWARE OF THE SERIOUS CRITICISM. THE DMV FACES OVER SERVICE DELAYS AND EXPERIENCED IT FIRSTHAND. AND MY SON HAD HIS LEARNER'S EXPIRE BECAUSE HE WAS UNABLE TO GET INTO AN APPOINTMENT. AND THIS IS AT 7 IN THE MORNING DURING OUR INTERVIEW I SHOWED IN THIS VIDEO TAKEN 2 DAYS AGO AT A DMV IN CLAYTON. >> SHOWING DOZENS OF PEOPLE LINED UP AT 07:00AM ON A SATURDAY TRYING TO GET IN. WHAT ARE YOUR INITIAL THOUGHTS? WELL, IT'S HEARTBREAKING. TELL YOU THE TRUTH. IF ADMITTING IS THE FIRST STEP IN SOLVING A PROBLEM. >> IT IS AS BROKEN AS EVERYBODY THINKS IT IS. TIME IS WELL ON HIS WAY TO A SOLUTION. A MONTH INTO THE ROLE. THE DMV HAS REVAMPED ITS WEBSITE. RESTRUCTURED EMPLOYEE PAY PURCHASED NEW UNIFORMS FOR EMPLOYEES AND BOTTLED WATER TO HYDRATE. PEOPLE WAITING OUTSIDE AND CONTINUED TO COURT VENDORS TO OVERHAUL THE OUTDATED TECH. >> THE DMV RUNS ON TIME SAYS SOON WAIT, TIMES WILL DROP. THANKS TO A MORE STREAMLINED QUEUING SYSTEM SET TO LAUNCH THIS SUMMER. HE ALSO PLANS TO SHIFT APPOINTMENTS 2 LATER IN THE DAY TO MAKE ROOM FOR MORE MORNING WALK-INS. BUT DMV COMMISSIONERS PAST AND PRESENT HAVE MAINTAINED THAT REAL CHANGE WILL COME FROM MORE STAFF AND MORE OFFICES. THE GOVERNOR'S STATE BUDGET PROPOSAL INCLUDES MONEY FOR 61, NEW DRIVER'S LICENSE. EXAMINERS, 3 NEW OFFICES AND 24 NEW EMPLOYEES TO STAFF THEM. THE HOUSE VERSION OF THE BUDGET INCLUDED THOSE LINE ITEMS. BUT THE STATE SENATE'S DID NOT IF. >> YOU DON'T GET THE BUDGET APPROVAL WHERE YOU GO FROM THERE. I'LL GO LOBBY. THE LEGISLATURE OW. TALK TO THE SECRETARY OF TALK TO HR. I'LL TALK TO BUDGET. ANYBODY THAT MIGHT BE IN THE WAY OF WHAT WE NEED TO BE WORK HARD OVERCOME THOSE OBJECTIONS. ARE YOU DOING THAT NOW? ABSOLUTELY. >> AND TIME TOLD ME THAT THIS IS THE BEST JOB HE'S EVER HAD. I'M GOING TO CHECK IN WITH HIM IN A FEW MONTHS AND SEE IF HE STILL FEELS THAT WAY. IN THE MEANTIME, THOUGH, HE CERTAINLY WANTS TO HEAR FROM FRUSTRATED RESIDENTS. HE'S ENCOURAGING EVERYONE TO GO ON TO THE DMV WEBSITE. CLICK, HELP AND THEY CAN ESSENTIALLY SAY WHATEVER THEY WANT AND SOMETIMES TINE RESPONDS DIRECTLY TO THEM.

New NC DMV commissioner answers questions about fixing department's problems

New NCDMV commissioner answers questions about fixing department's problems

NC lawmakers propose adding new responsibilities to DMV

More 90s for the weekend with scattered storms popping up across Triangle

7-Day Forecast

Historic Grasshopper Farms threatened by NCDOT road widening project in Knightdale

Grasshopper Farms

5th person arrested in 2022 shooting that killed 'Lizard Lick Towing' star's son, paralyzed woman

Alex Shirley and Sophie Hagy

Supreme Court limits nationwide injunctions, but fate of Trump birthright citizenship order unclear

Supreme_Court_79228

Coach Matt, a cancer survivor, wants other young men to take responsibility for their health

Diagnosis: Young: Matt Cross's story

Chimney Rock to reopen in milestone for western NC's recovery from Helene

Chimney Rock State Park

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According to the Goldsboro Police Department, the department's investigators are searching for 30-year-old Jasmine Nicole Wilson, who police said was last seen around 9 a.m. on June 10 at the Irish Inn on Sunburst Drive.

Have you seen them? Goldsboro police searching for mother, two children missing for two weeks

Jasmine Wilson and her 4-month-old son Zayden

Court documents are providing more information about foul play in an already tragic situation. Authorities found a man and two teenagers shot to death in the home as a fire burned.

Sheriff: Man, teens were found with gunshot wounds in Wake County house fire

Wake County house fire

An apartment building in Mebane went up in massive flames Friday morning, according to witnesses and neighbors on the scene.


Residents displaced, at least one pet dead after fire engulfs Mebane apartment complex

Massive Mebane house fire

Microsoft is ditching the notorious feature that appears on Windows computers in the coming months, "streamlining the unexpected restart experience" with a new black-colored screen, the company announced in a blog post.

Microsoft is retiring the infamous 'blue screen of death'

Microsoft_Black_Error_Screen_23548

Facing a sizzling summer with temperatures soaring above 100 degrees, Raleigh residents looking to cool off in local pools might encounter unexpected disruptions due to a significant lifeguard shortage.


Triangle's lifeguard shortage threatens pool capacity amid summer heatwave

Swimming pools

Although the 2025 NHL Draft takes place in Los Angeles at the Peacock Theatre, Carolina Hurricanes' leadership will enjoy home cooking throughout. Eric Tulsky, Darren Yorke and the team will participate virtually, logging in from Lenovo Center in Raleigh to make their picks. 

Hurricanes leaders will make draft picks from NC HQ

Eric Tulsky 

"Diagnosis: Young, The New Face of Cancer in NC" is the latest investigative documentary from the WRAL Doc unit, exploring the alarming trend of cancer striking younger adults in North Carolina and across the nation.
The documentary follows three North Carolinians in their 20s and 30s who never expected a cancer diagnosis so early in life. Behind every personal story is the big question: Why is this happening?

'Diagnosis: Young' documentary explores trend of younger people getting cancer

Diagnosis: Young, The New Face of Cancer in NC

WRAL News has learned a deputy who shot and killed a dog after he entered the house in April will remain with the Wake County Sheriff's Office.


Wake Co. deputy who shot, killed dog after entering home to stay with sheriff's office

Zelda the dog

Crews and police shut down a stretch on Williams Street in Apex to fix utility lines after a downpour Thursday night knocked down a tree, breaking electric poles and pulling down lines across the roadway.


Williams Street in Apex reopened after crews spent hours to repair broken utility lines

Crews shut down Williams Street in Apex Friday to repair broken utility lines

Triangle Food Guy Sean Lennard has the latest on new restaurants opening in the Triangle including Flying Biscuit's new location in Wake Forest and a fourth location for The Pickled Onion.


Foodie News: Popular breakfast restaurant expands to Wake Forest

Flying Biscuit

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At a service filled with laughs and tears, friends, colleagues and family remembered the man who brought the news to thousands of North Carolinians every night for decades.


Legendary WRAL anchor and 'Cronkite of North Carolina' Charlie Gaddy laid to rest

Charlie Gaddy, longtime WRAL anchor

Celebrate Independence Day July 4 and the weekend leading up to it with this list of festivals, fireworks, parades and more.



The top July 4 fireworks, festivals, and food trucks in the Triangle + maps

List: July 4 fireworks, festivals, food trucks in the Triangle 

Each week, we'll post a new weekly table of prices for 11 staple grocery items to help you compare across multiple Triangle area stores.

Where can I find the best prices on grocery staples this week?

Grocery tracker

As temperatures in the Triangle soar past 100 degrees, smartphone users face the risk of device damage from overheating.


Protect your smartphone: Tips to prevent overheating in Triangle's summer heat

Temperature warning on iPhone, stock, generic

A woman is recounting her experience following Tuesday's lightning strike that injured her and others at Lake Murray in South Carolina.


'Everything froze': Woman recalls being struck by lightning at South Carolina lake

Woman describes being struck by lightning at South Carolina lake

Don't Miss It

Grace Ueng turned a tech career into a mission to helping people find joy in the workplace and beyond. 

Plunge into happiness: Local entrepreneur, coach makes her mission to help others find joy

ON CAM: Louisiana tractor-trailer hits worker in utility truck bucket

Tractor-trailer hits worker in utility truck bucket

Wild burrows in California are being targeted by arrows 

California wild burrows targeted with arrows

Massachusetts woman records strange object falling from sky

America's tallest ship returns to San Francisco

Triangle-based robotics company could shape future of manufacturing

Video Central

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Person critically injured after being hit by car in Fayetteville

Local News

Driver hurt in dump truck crash on Capital Boulevard Thursday night

Man shot in the chest in Fayetteville, police say

Triangle-based company transforms airport security technology, could allow items like water bottles

Supreme Court upholds Texas law aimed at blocking kids from seeing pornography online

Nation/World

Supreme Court preserves key part of Obamacare coverage requirements

Supreme Court has 6 cases to decide, including birthright citizenship

Deal with Beijing will speed China's export of minerals to the US, treasury secretary says

Supreme Court meets Friday to decide 6 remaining cases, including birthright citizenship

Elite gamers from around the world will battle in Raleigh this weekend in the Rocket League World Championship series.


Gamers gather in Raleigh for Rocket League Championship Series

Rocket League World Championships

Weekend best bets: BrickUniverse, Raleigh food truck rodeo

Golden Gate Bridge at BrickUniverse

Where to find the best ice cream in North Carolina

Try a new ice cream parlour

Swimming pools in North Carolina: Search for your favorite public pool

NC swimming pools

'Dawson's Creek' creator is back with another show filmed in Wilmington

A still from the new Netflix show "The Waterfront" 

Out & About

Fact check: Will GOP bill give a tax cut to Social Security recipients?

Politifact

Fact check: Newsom compares murder rates in California to GOP-controlled Southern states

Fact check: What was the Minnesota shooting suspect's political ideology?

Fact check: Could Trump delay elections if Congress passes the 'big beautiful bill'?

Fact check: Are 20% of Medicaid payments 'improper'?

NC lawmakers send new school cellphone bill to Stein. Here's what it would do

NC Capitol

Let NC elections workers be hired or fired for political reasons, GOP lawmakers say

North Carolina lawmakers vote unanimously for new $500M Helene relief bill

Gov. Josh Stein signs foster care reform bill into law with bipartisan support

Lawmakers send bill targeting gender, public school discussions to NC governor

Supreme Court says Maryland parents can pull their kids from public school lessons using LGBTQ books

Education

Harnett County Schools announce new start, end times for 2025-2026 to boost efficiency

NC Republicans advance anti-diversity program bills targeting state agencies, education

Attorney General sends demand for answers to PowerSchool over hack affecting NC students, teachers

Wake school board favors AI, debating guardrails in first generative AI policy

Expired pool permits: WRAL investigation spurs Wake County to inspect pools

WRAL In Depth

3 NC lieutenant governors, a historic house, and a case of missing furniture

Durham man with 100-plus charges freed on $3K bond, rearrested for operating chop shop at his home

Summer solstice is the longest day of the year, but not earliest sunrise or latest sunset

Cellphone crackdown: New policies going into effect in districts across NC

Sion James to the Hornets, RJ Davis signing with the Lakers and more updates from the 2nd round of the NBA draft 

WRALSportsFan

Dexter Lawrence hosts 3rd annual 7-on-7 at Wake Forest; Jordan wins championship

Pittsboro's Drake Powell ready to build a long NBA career with Nets after one season at UNC

NHL and NHLPA close to agreeing on 4-year CBA extension including an 84-game season, AP sources say

Tampa Bay Rays' Wander Franco found guilty in sex abuse case, receives 2-year suspended sentence

East Forsyth WR Jaire Richburg commits to N.C. State

HighSchoolOT

C.J. Huntley, Davidson Day and Appalachian State grad, signs two-way contract with the Phoenix Suns

Greater Triad 1A/2A Conference Football Preview: A fresh opportunity for 7 programs

Carolina Panthers host production day for schools participating in 2025 Keep Pounding High School Classic

Drake Powell drafted 22nd overall, will be traded to the Brooklyn Nets

Dwight Poole, owner of Smokehouse Valley Farm, is now facing two misdemeanor charges for selling alcohol without a permit. An arrest warrant states the new charges stem from a party held Saturday at his property. It adds to the charges he already faces from a May 2 event held at his property.

Orange County farm owner facing new charges for another party

Orange County farm owner accused of hosting another party, charged with illegally selling alcohol

Dwight Poole, owner of Smokehouse Valley Farm, made his first court appearance after being charged with seven counts of aiding and abetting underage drinking at a massive party held on his property.

Hundreds of supporters of North Carolina's shrimp industry, many from coastal counties, descended on the state legislature to protest a proposed ban on shrimp trawling in the state's inland waters.

Hundreds of fishermen protest proposed ban on shrimp trawling in Pamlico Sound

BuildOps Inc. plans to add the employees by 2029, state economic development officials said Tuesday. Commerce officials approved an incentives package worth up to $2.8 million.

Construction software company plans new Raleigh hub with 291 high-paying jobs

BuildOps announcement in Raleigh

The school system's nutrition department has said the increased costs of labor, goods and shipping have put a financial strain on the department. It's the fourth price increase in the past four years.

The price of a Wake school meal is going up again, following board vote

school lunch generic

WRAL anchor/reporter Dan Haggerty answers viewer questions about taxes and flooding.

In Depth with Dan: Answering viewer questions about taxes and flooding

WRAL Specialists

Know your repair rights: NC Insurance Commissioner warns against insurer steering

5 On Your Side: Drivers have the right to pick their repair shop after an accident

5 On Your Side: Expert tips on how to cool down your car fast in extreme temperatures

5 On Your Side: Five protections to take when shopping online

5 On Your Side

Iranian hackers targeting specific industries for cyber attacks as conflict escalates

Duke expert warns: Iranian cyber threats target specific jobs, not public at large

Thousands in revenue for field parties raise concerns about underage drinking, agritourism, and safety

WRAL uncovers Wake County public pools operating without inspections

Investigations

Supreme Court OKs fee that subsidizes phone, internet services in schools, libraries and rural areas

Triangle innovation could allow water bottles through airport security

Worldâs "most sustainable company" opens robotics lab in Morrisville

WRAL TechWire

Gloomy Americans cut back on spending as inflation ticks higher

Inside Starbucks' 'coffeehouse of the future': Its redesign to save the company

Stocks gain ground and put Wall Street on a path for all-time highs

Business

Powerball

Mega Millions

Cash 5

60+ events happening in NC this July

Family

Best 5 books for toddler parents

Parents, let's hit the reset button and refresh your parenting approach

6 questions to ask about sleep training

What to know about measles

Top Amazon Deals: Fire TV sticks, Ring doorbells w/indoor Ring camera only, LED Power Strips w/USB

SmartShopper

Sam's Club 12-Month Membership only $20 (60% off) through June 29

Top grocery deals valid June 25-July 1

Latest News about Adjuster Designation To File Claims