IT Researches, a London-based technology consultancy, has announced a focused expansion of its services in applied Artificial Intelligence (AI) and Microsoft Software Solutions, responding to growing demand from organisations seeking practical tools to modernise operations and manage increasing volumes of data and complexity.
This strategic move builds on IT Researches' existing work across healthcare, education, local government, and professional services—sectors that continue to face rising pressures to digitise legacy systems, increase productivity, and meet evolving regulatory expectations, often without the luxury of large IT departments or fully resourced transformation teams.
“We’re seeing a shift from abstract digital strategies to very concrete, specific challenges,” said Adam Hooper, Director at IT Researches. “Organisations aren’t asking whether they need AI or cloud—they’re asking how to automate a ten-step workflow, or how to ensure staff can securely collaborate across departments. Our job is to provide the right tools, with the least friction, in a way that fits their actual capacity.”
A Grounded Approach to AI: Purpose-Built, Not Experimental
IT Researches’ approach to AI is explicitly focused on real-world usability. Rather than offering one-size-fits-all platforms or speculative technologies, the firm supports organisations in adopting targeted AI solutions that align with operational pain points.
The company’s AI services focus on:
- Predictive analytics for forecasting outcomes such as service demand, equipment needs, or staff workloads
- Document processing and data extraction using natural language processing (NLP), particularly useful in legal, administrative, or medical settings
- AI-powered virtual assistants to support customer service and triage high-volume inquiries
- Machine learning model development tailored to proprietary datasets—often replacing inefficient manual reporting or rules-based systems
A recent engagement with a regional health provider involved deploying an NLP model to automate intake form categorisation, which reduced administrative processing time by 40% within the first two months.
“Rather than promising transformation through AI, we focus on how it can be applied in environments with strict data handling, compliance, or infrastructure limits,” added the Managing Director. “That’s often where AI can deliver the most value—by solving repetitive problems at scale.”
Deepening Expertise in Microsoft Technologies
Expanded Microsoft Technology Services: From Cloud to Infrastructure
Alongside AI, IT Researches is enhancing its support for Microsoft’s software ecosystem, including a comprehensive suite of tools that underpin secure, connected, and scalable digital workplaces. The company’s consulting and technical services now span:
- Microsoft 365 – Enabling hybrid collaboration, secure document sharing, and modern workplace practices through Teams, SharePoint, and related tools
- Microsoft Azure – Delivering cloud infrastructure, identity services, and scalable computing with careful attention to governance, compliance, and cost control
- Windows Server – Supporting organisations with stable, secure environments for running enterprise applications, directory services, and hosted solutions
- SQL Server – Offering database planning, deployment, tuning, and integration to support data warehousing, analytics, and operational systems
- Windows 365 – Deploying cloud-based PCs to provide flexible, secure client access across work-from-home and bring-your-own-device (BYOD) environments
- Power Platform – Designing low-code applications, automated workflows, and dashboards to simplify processes without large development overhead
This breadth allows IT Researches to offer holistic digital solutions—from infrastructure and security to front-end automation and data visibility—without pushing clients toward unnecessary or unfamiliar platforms.
The company reports increased interest in the Power Platform, particularly Power Automate and Power Apps, as clients look to replace legacy tools like spreadsheets, PDFs, or manual forms with more structured and auditable digital workflows.
In one case, IT Researches worked with a legal aid provider to develop a Power App that digitised their case intake process, integrating it with SharePoint and automating downstream data entry. The solution was delivered over six weeks and has since become central to the organisation’s daily operations.
The Microsoft technology stack is especially relevant to IT Researches’ client base due to its compliance capabilities (e.g., GDPR, ISO 27001), scalability, and alignment with the broader ecosystem many organisations already rely on.
Collaborative Delivery, Sector-Relevant Support
IT Researches adopts a collaborative, context-aware delivery model, often working alongside internal IT or transformation teams rather than replacing them. This includes co-designing solutions, providing technical mentorship, and developing documentation and governance structures to ensure long-term maintainability.
The company’s typical clients are small-to-medium enterprises, charities, public sector bodies, and mission-driven organisations—groups that often face budget constraints, procurement hurdles, or skills shortages, yet are under increasing pressure to deliver digitally enabled services.
“Our work is less about technology for its own sake, and more about enabling people to do their work more effectively,” said Adam Hooper. “It’s not enough for a solution to work—it also has to be usable, explainable, and supportable by the team that inherits it.”
About IT Researches
Founded in the UK, IT Researches operates at the intersection of applied research and practical digital implementation. The company focuses on helping organisations use Artificial Intelligence and Microsoft technologies not as abstract innovations but as tools for solving immediate, real-world problems.
IT Researches delivers projects across the UK and internationally, with particular expertise in highly regulated and data-sensitive environments. Its team includes developers, data scientists, consultants, and analysts who work together to build systems that are secure, scalable, and fit for purpose.
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Website: https://itresearches.com
