Lab to provide clients with secure AI prototyping, governance, and a clear path to enterprise value

CrossCountry Consulting, a leading business advisory and technology solutions firm, today announced the launch of its AI Innovation Lab, created to help clients rapidly and responsibly adopt artificial intelligence. The Lab will function as a Center of Excellence-as-a-Service, delivering rapid, scalable prototypes, agentic solutions, and actionable roadmaps. Its focus is on delivering measurable results with high-value use cases while embedding governance, security, and privacy frameworks to ensure responsible and compliant AI deployment.

The Lab’s mission is to be a credible, trusted AI advisor for consultants and clients, delivering clear guidance and solutions throughout the AI journey. Organized into cross-functional pods, its core objectives include developing blueprints for automation and AI enablement, producing governance and security guides, providing strategic and technical advisory, and running a secure sandbox environment to test new solutions. The Lab currently operates virtually, with a physical location planned in Tampa, Florida in 2026.

Leading this strategic initiative is Tom Alexander, who has been appointed Head of AI Innovation and Transformation. In his role, Alexander will steer the firm’s AI strategy, guide the development of client solutions, and cultivate key technology partnerships. With extensive experience in driving enterprise-wide transformation programs, his leadership will be instrumental in helping clients navigate the complexities of AI adoption and unlock new opportunities for growth and efficiency.

"The launch of our AI Innovation Lab marks a pivotal moment in our ability to empower clients for the future of business," said Neil Smith, President and Consulting Practice Lead at CrossCountry Consulting. "We are moving beyond the theoretical to provide a tangible, collaborative environment where organizations can test, validate, and scale AI solutions that are not only powerful but also secure and aligned with their core objectives. We are uniquely positioned to provide a better experience with AI and make its benefits accessible, measurable, and sustainable for the long term."

"Our approach is fundamentally human centered. True transformation happens when technology enhances the human experience, and our Lab is committed to ensuring that AI is implemented responsibly, with a clear focus on upskilling teams and managing organizational change,” said Tom Alexander. “We are enthusiastic about partnering with our clients to build the next generation of business processes, powered by intelligent automation and designed for an AI-powered future."

CrossCountry supports clients in adopting AI through a comprehensive approach that includes:

• Strategic Transformation: Helping organizations set strategy and redesign their organizations for an AI-powered future.
• AI-Powered Solutions: Identifying value-creating use cases, deploying intelligent agents and orchestrating agentic workflows to solve specific business process challenges.
• AI Enablement: Providing a combination of hands-on support, training, playbooks, and change management needed for successful employee adoption.
• Governance, Security, & Risk: Designing the frameworks and oversight required for responsible and secure AI deployment.

CrossCountry brings a unique blend of integrated capabilities across finance, accounting, risk, data, and technology, strengthening its role as a partner for organizations navigating the evolving landscape of artificial intelligence. The firm is investing in its people by providing employees with direct access to the latest technology tools – including large language models (LLMs) – and offering both foundational and advanced technical AI trainings to support continuous learning and innovation.

Learn more about CrossCountry Consulting’s future ready AI solutions.

CrossCountry Consulting is a leading provider of specialized advisory and technology solutions across finance, accounting, risk, and operations. As a trusted advisor to Fortune 500 companies, emerging growth market leaders, and private equity sponsors, the firm combines expertise and ingenuity with the power of data, AI, and leading technologies to deliver innovative solutions that address complex business challenges, maximize transaction value, and drive human-centered transformation. Headquartered in Washington, D.C., with employees across the United States and in strategic international locations, CrossCountry is committed to delivering a better experience for its clients, people, and communities. For more information, visit www.crosscountry-consulting.com.

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We are enthusiastic about partnering with our clients to build the next generation of business processes, powered by intelligent automation and designed for an AI-powered future.