Companies adopt specialized tools, coordination capabilities to navigate changing geopolitical and market conditions, ISG Provider Lens^® report says

Enterprises are increasingly investing in AI-powered analytics, digital twins and intelligent orchestration to strengthen supply chain resilience and improve decision-making amid ongoing global disruptions, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm.

The 2026 ISG Provider Lens^® global Specialty Analytics and AI Services — Supply Chain report finds that organizations are transforming supply chain operations as geopolitical uncertainty, shifting trade policies, inflationary pressures, labor shortages and fluctuating demand create new challenges for sourcing, manufacturing and distribution. Enterprises are adopting advanced analytics and AI technologies to improve visibility, anticipate disruptions and respond more effectively to changing conditions.

“Supply chain organizations are recognizing that resilience and adaptability are now strategic priorities,” said Bob Krohn, partner at ISG. “AI and specialized analytics capabilities help enterprises build more intelligent operating models and become less reactive to disruptions and market changes.”

Organizations are adopting integrated supply chain control towers that consolidate data from suppliers, warehouses, production facilities and logistics networks into a unified decision layer. These platforms enable real-time monitoring, proactive exception management and faster disruption mitigation while providing greater visibility across increasingly complex supply chains.

Enterprises are also shifting from descriptive analytics toward predictive and prescriptive decision intelligence. AI-powered forecasting, scenario modeling and optimization capabilities are helping organizations anticipate disruptions and demand fluctuations, evaluate trade-offs and identify optimal responses that encompass sourcing, inventory management and logistics operations.

At the same time, many organizations are modernizing data foundations and adopting digital twins to improve planning and execution. By integrating data from ERP systems, IoT devices, supplier networks and external sources, enterprises can simulate supply chain scenarios, assess risks, evaluate alternate sourcing strategies and optimize operations before implementing changes in the physical world.

“Supply chain transformation is increasingly defined by an enterprise’s ability to turn data into action,” said Manav Deep Sachdeva, ISG principal analyst and lead author of the report. “The emergence of agentic AI is accelerating this transition by enabling organizations to monitor disruptions, coordinate responses across supply chain nodes and automate execution while maintaining appropriate governance and oversight.”

The report also explores other trends in supply chain analytics and AI services, including the growing importance of deep domain specialization to serve particular industries and the increasing integration of sustainability metrics into planning and optimization.

For more insights into the supply chain analytics challenges faced by enterprises, along with ISG’s advice for addressing them, see the ISG Provider Lens Focal Points briefing here.

The report evaluates the capabilities of 20 providers in one quadrant: Supply Chain.

The report names Fractal Analytics, Innover Digital, LatentView Analytics, Lingaro, Sigmoid, Tiger Analytics and Tredence as Leaders in the quadrant.

In addition, Evalueserve is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in the quadrant.

In the area of customer experience, Evalueserve is named the global ISG CX Star Performer for 2026 among supply chain specialty analytics providers. Evalueserve earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.

A customized version of the report is available from Tiger Analytics.

The 2026 ISG Provider Lens^® global Specialty Analytics and AI Services — Supply Chain report is available to subscribers or for one-time purchase on this webpage.

About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

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Supply chain organizations are recognizing that resilience and adaptability are now strategic priorities. AI and specialized analytics help enterprises build more intelligent operating models and become less reactive to disruptions and market changes.