(BPT) - While today's Fortune 500 companies have largely automated many processes, smaller businesses, the "Fortune 5 million," often find themselves stuck due to the friction of manual workflows. For the millions of busy small and midsize businesses (SMBs) that power the U.S. economy, numerous back-office tasks like validating W-9s, reconciling receipts, user onboarding and other routine duties are slowing down the gears, making it harder for those companies to succeed and grow.
Offering SMBs tools to automate the functions that are clogging up their processes, intelligent financial operations platform BILL is introducing new AI agents that power touchless transactions. With this suite of intelligent AI agents and features, SMBs can delete manual workflows that are holding them back from success.
Highly trained AI agents
BILL AI has helped accelerate billions in payments and processed over 1.3 billion documents. Since the beginning of 2025, their AI solutions have increased fully automated bills by over 80% and stopped 8 million fraud attempts in fiscal year 2025 alone. The company currently serves nearly half a million businesses and 9,000 accounting firms, making BILL a trusted AI solution for SMBs, with AI agents that are smarter, faster and more reliable from the start.
"The Fortune 5 million deserve the same power and precision as the Fortune 500," said René Lacerte, CEO and founder of BILL. "With data from trillions of dollars in transactions and a network of millions of businesses and accounting firms, we are uniquely positioned to deliver AI at a scale that is unmatched in our category. The future of fintech is touchless B2B transactions, and BILL is leading the way for SMBs."
Streamlined processes with AI agents
Inefficiencies force many leaders into trade-offs between running the back office and growing their business. BILL's new AI agents and features automate critical financial workflows and handle routine tasks accurately, so business leaders can focus on what matters most.
Here are just a few ways BILL's AI agents can streamline formerly manual workflows:
BILL W-9 agent: Based on data from BILL customers, over 90% of businesses say collecting W-9s is the most painful part of doing taxes. But touchless tax compliance helps eliminate over 80% of manual steps for collecting W-9s. BILL's first-of-its-kind agent autonomously requests and pre-validates W-9s from vendors. It can erase most of the work associated with collecting up to 3 million W-9s, saving BILL customers an estimated 650,000 hours. The agent is available to over 170,000 businesses, making tax compliance faster, easier and more reliable.
BILL reconciliation agent: The touchless receipts agent automatically codes transactions so receipts reconcile themselves while maintaining full visibility into expenses, helping financial teams stay organized and compliant. In its early rollout, transactions processed entirely by AI increased 533%, at 92% accuracy. Within six months, it is expected to scale to over 40,000 businesses managing more than 72 million receipts annually, with the ultimate goal of making receipts touchless.
BILL's new agentic-powered onboarding: Agentic-powered user onboarding is expected to deliver a more intuitive set-up for new Spend & Expense users, tailored to each business so employees can start spending compliantly from day one. The new agentic-powered BILL Assistant will also provide personalized, instant answers, intelligent recommendations and complete tasks on behalf of small businesses, to help them spend less time managing the back office and more time on business growth and development.
BILL is also introducing other AI-powered features like BILL Assistant aimed at instant, personalized business support.
A touchless future
While web apps digitized manual workflows, well-built agents can actually eliminate them. BILL AI is building toward a future of touchless B2B transactions, so business operations run themselves, while people stay in control.
Learn more about how BILL's AI agents can help your business thrive and grow at BILL.com/product/ai.
This content is presented 'as is' and is not intended to provide tax, legal or accounting advice. Please consult your advisors.
