Expanded seven-year managed services collaboration will drive agility, enhance customer experience, and simplify IT operations
JERSEY CITY, NJ / ACCESS Newswire / November 11, 2025 / Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced a seven-year extension of its managed services agreement with PLDT Inc. (PLDT) and its wireless subsidiary Smart Communications, Inc. (Smart). The expanded collaboration reinforces Amdocs' long-standing partnership with PLDT to advance the modernization of its IT operations, streamline business processes, and enhance customer experiences through the use of artificial intelligence (AI) and generative AI (GenAI) technologies.
Driving Digital Agility and Operational Efficiency
Building on previous cloud modernization projects, the renewed agreement extends Amdocs' scope of services to cover solution design, implementation, operations, and performance management - delivering end-to-end accountability and measurable outcomes.
Leveraging Amdocs' AI-powered platforms and Services360 solution, PLDT will enhance service delivery, improve agility, and reduce operational costs. The partnership supports scalable operations across hybrid, multi-cloud, and on-premises environments, enabling seamless integration and greater efficiency across PLDT and Smart's IT landscape.
Empowering the Philippines' Digital Future
"This agreement with Amdocs marks an important step in accelerating our vision to make the Philippines a leading digital and AI hub in the region," said Manuel V. Pangilinan, Chairman & CEO of PLDT and Smart Communications, Inc. "By harnessing the power of generative AI and advanced technologies, we aim to strengthen PLDT's ability to serve customers better and also help shape a smarter, more connected, and digitally inclusive Philippines - where technology uplifts and drives progress."
"Our transformation journey is guided by a clear purpose - to use technology to make everyday connections smarter and more meaningful," said Ricky Vargas, Leadership Transition Officer, PLDT. "Through our collaboration with trusted partners like Amdocs, we are building the right foundation for Filipinos to confidently embrace AI and the opportunities it brings."
"At PLDT, we understand how AI, cloud, and automation are reshaping the telecom landscape-powering smarter networks, real-time services, and better experiences at scale," said Menardo G. Jimenez, Executive Vice President and Chief Operating Officer of PLDT. "Our extended partnership with Amdocs marks an important milestone in our digital transformation journey. Amdocs's expertise in AI and GenAI will be instrumental in driving operational efficiency and delivering next-generation digital services."
"We are delighted to strengthen our long-standing partnership with PLDT, supporting the management of their service requirements with our products and services" said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "As a technology leader in the Philippines, PLDT understands the immense value of leveraging generative AI to improve their operations and deliver better experiences for their customers, so we're thrilled to support their continued transformation journey with leading-edge technology capabilities and deep industry expertise."
Supporting Resources
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About Amdocs
Amdocs empowers the world's leading communications and media companies to accelerate innovation and deliver exceptional customer experiences at scale. Our comprehensive portfolio of software products and services enable service providers to harness the transformative power of artificial intelligence, driving digital modernization, cloud adoption, intelligent network automation, and new revenue opportunities. With our talented people across the globe, we partner with our customers to turn advanced technology into measurable business outcomes, enriching lives and advancing a more connected society. Together, we help those who shape the future to make it amazing. Listed on the NASDAQ Global Select Market, Amdocs reported revenue of $4.53 billion in fiscal 2025.
Amdocs' Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters and years. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general macroeconomic conditions, prevailing level of macroeconomic, business and operational uncertainty, including as a result of geopolitical events or other regional events or pandemics, changes to trade policies including tariffs and trade restrictions, as well as the current inflationary environment, and the effects of these conditions on the Company's customers' businesses and levels of business activity, including the effect of the current economic uncertainty and industry pressure on the spending decisions of the Company's customers. Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, security incidents, including breaches and cyberattacks to our systems and networks and those of our partners or customers, potential loss of a major customer, our ability to develop long-term relationships with our customers, our ability to successfully and effectively implement artificial intelligence and Generative AI in the Company's offerings and operations, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, Amdocs specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs' filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2024, filed on December 17, 2024, and our Form 6-K furnished for the first quarter of fiscal 2025 on February 18, 2025, for the second quarter of fiscal 2025 on May 19, 2025, and for the third quarter of fiscal 2025 on August 18, 2025.
Media Contact
Swati Sharma
Amdocs Public Relations
E-mail: swati.sharma4@amdocs.com
SOURCE: Amdocs Management Limited
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