The developer of custom artificial intelligence-enabled workflow solutions for business brings enterprise-grade AI to leading insurance carriers, automating claims and policy servicing, accelerating resolution times, and improving customer experience.

NEW YORK CITY, NY / ACCESS Newswire / March 18, 2026 / Few insurance companies have derived value from their rush to adopt artificial intelligence, but new AI-enabled technology can transform their processes, according to several recent industry reports. Pypestream reports that its enterprise-grade AI agents are already driving efficiency and ROI at early adopters in the insurance sector.

While insurers outpace finance, healthcare, energy and most industries in AI adoption, just 7% have brought AI to scale, Boston Consulting Group found. However, the ability of AI agents to "add unprecedented levels of automation to complex workflows" promises to "transform the insurance industry," according to McKinsey & Company. In fact, applied AI solutions will be incorporated into one-third of enterprise software by 2028, Deloitte forecasts.

StreamAI, backed by Pypestream, advances AI for insurance carriers from a theoretical experiment to a practical solution that solves legacy friction points.

StreamAI employs custom AI agents to automate policy servicing and claims processing with a level of precision that was previously unattainable. Early adopters have reported up to 30% fast claim resolutions, a 50% reduction in First Notice of Loss processing times, and up to 40% fewer fraudulent claims.

"StreamAI represents a significant leap forward in providing the insurance industry with scalable and secure AI-enabled solutions to transform their customer service operations and achieve new levels of efficiency," said Richard Smullen, CEO of Pypestream.

Rather than viewing AI, workflow automation and human support as separate silos, StreamAI converges the three pillars of customer service innovation into a unified, high-performance ecosystem. This approach allows insurers to handle complex, nuanced inquiries by equipping human representatives with AI-assisted tools and real-time data, ensuring that every customer journey remains fluid and timely.

StreamAI is hosted on Pypestream's secure, enterprise-ready platform, and engineered to meet stringent compliance standards, which equips organizations with the tools to proactively monitor and mitigate AI-related risks. Its user-friendly interface simplifies interactions, enhancing customer satisfaction, while also providing robust analytics capabilities that allow businesses to continuously optimize engagement strategies and foster customer loyalty.

By harmonizing the speed and accuracy of AI agents with the empathy and expertise of trained experts, Pypestream enables insurance providers to scale their operations without compromising the quality of the policyholder experience. The result is a more resilient operational model that can adapt to fluctuating demand while simultaneously driving down overhead costs.

To learn more, visit streamai.pypestream.com.

About Pypestream‍

Pypestream is reimagining how enterprises connect with their customers in the era of Applied AI. Pypestream's AI agents help organizations unlock measurable business value such as cost savings, revenue growth, operational efficiency and customer loyalty. With more than 10 years of patented innovation and hundreds of pre-built microagents, Pypestream experts quickly deploy bespoke solutions that improve interactions across chat, voice and other multimodal channels. Pypestream's secure, cloud-native platform integrates seamlessly with any model or API, meaning it is enterprise-ready to deliver AI that's compliant, ethical and reliable. Fortune 500 leaders in telecom, media, travel, retail and financial services rely on Pypestream to delight their customers while lowering costs and scaling growth. Learn more at https://www.pypestream.com/.

Media Contact
Bethany K. Perkins
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SOURCE: Pypestream Inc