Technology turns healthcare feedback into actionable insights that organizations use to drive improvement efforts

The Business Intelligence Group today announced that NarrativeDx, a Press Ganey Solution, was named a winner in its Artificial Intelligence Excellence Awards program. NarrativeDx, Press Ganey’s patented natural language processing (NLP) technology built specifically for the language of healthcare, uses artificial intelligence capabilities to process and actionize structured and unstructured healthcare experience data.

The product of six different U.S. patents, NarrativeDx invented the industry standard for understanding feedback specific to healthcare – from patients, providers, consumers and health plan members. NarrativeDx provides a detailed and actionable understanding of healthcare feedback that can be used to improve the delivery and experience of care.

“This award is a testament to NarrativeDx’s comprehensive abilities to leverage artificial intelligence and machine learning to get to the heart of issues quickly for our clients,” said Darren Dworkin, chief strategy officer, Press Ganey. “Helping our clients transform feedback into clear and actionable insights is the key to effectively and efficiently improve the overall healthcare experience.”

“We are so proud to name NarrativeDx as a winner in our inaugural Artificial Intelligence Excellence Awards program,” said Maria Jimenez, chief nominations officer, Business Intelligence Group. “It was clear to our judges that NarrativeDx was using AI to improve the healthcare experience. Congratulations to the entire team!”

NarrativeDx consolidates and analyzes comments from multiple sources in an intuitive and easy-to-use platform, ensuring each voice is heard. Press Ganey continues to offer the only platform with the ability to accumulate and analyze large volumes of unstructured data across multiple aspects of care delivery, such as experience, safety and quality.

“NarrativeDx is best-in-class because it was built from the ground up for the language of healthcare,” said Kyle Robertson, vice president, Press Ganey. “I’m proud that this award recognizes Press Ganey’s continued investment in NarrativeDx and our unique ability to identify what matters most in the healthcare experience.”

To schedule a demo to learn more about Press Ganey’s NarrativeDx technology, visit PressGaney.com.

About Press Ganey

Press Ganey invented the healthcare performance improvement movement over 35 years ago. Today it offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

About Business Intelligence Group

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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