Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, today announced the appointment of David Shapiro as GM and SVP of Member Experience. Mr. Shapiro will lead the continued growth of Press Ganey’s Member Experience business and will be focused on delivering solutions, analytics, and insights to improve the quality, experience, and retention for all health plans.

“I’m thrilled to welcome David to the Press Ganey organization. He is a thought leader in Health Plan Member Experience and has a proven track record of success, most recently leading UnitedHealthcare to improved consumer and provider satisfaction, NPS, and Star Ratings. His experience will be a significant asset to Press Ganey as we continue to deliver against our strategic priorities.” — Darren Dworkin, President and Chief Operating Officer, Press Ganey

David brings over 25 years of consumer experience to the role, most recently serving as UnitedHealthcare’s Chief Experience Officer. Prior to UnitedHealth Group, David spent 11 years at Accenture. His experience spans multiple domains of expertise, including consumer and provider experience, managed care experience strategy, engagement marketing, consumer data, and customer relationship management. David is passionate about delivering transformational products and services—achieved by understanding the needs of consumers through listening, human-centered design, and deep analytics and insights.

“I am honored to join an organization with the vision of putting Human Experience at the heart of healthcare. I have a passion for helping all people successfully navigate their healthcare journeys and live healthier lives. I am impressed by the suite of capabilities and data-driven insights Press Ganey brings to market, helping health plans and health systems through a continuous, closed-loop process of gathering, analyzing, visualizing, and acting. I look forward to working with clients to accelerate their member experience efforts, while supporting Press Ganey capitalize on its growth opportunities ahead.” — David Shapiro, GM and SVP Member Experience, Press Ganey

About Press Ganey

Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient and member experience, and workforce engagement. The company works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care. Press Ganey is a PG Forsta company.

About PG Forsta

PG Forsta provides the technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences. The company powers the HX (Human Experience) Platform—a comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. PG Forsta serves a variety of industries, including healthcare, financial services, hospitality, market research, professional services, retail, and technology.

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