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Funnel AI solution now taking renter phone calls

September 20, 2023 at 07:30 AM EDT

ⓘ This article is third-party content and does not represent the views of this site. We make no guarantees regarding its accuracy or completeness.

Funnel’s sophisticated AI solution now streamlines written and spoken communication with renters (and gives teams a hand)

Funnel Leasing, the only Renter Management Software platform, today announced a new product enhancement on the popular Virtual Leasing Agent (VLA) AI solution: Voice VLA. Funnel clients can now leverage AI to answer phone calls and questions that aren’t written.

40-49% of multifamily phone calls go unanswered. Traditionally, multifamily operators have been forced to: let calls go unanswered, staff and train an expensive 24/7 call center, send their calls to third-party call centers or to solutions that aren’t built to work seamlessly with their CRM.These choices are either costly, provide sub-par experiences for renters, or overwhelm team members with high call volume and follow-up. With slowing demand for apartments, and seasonal market shifts, total leads for communities are decreasing. This is why capturing and increasing conversions is vital for apartment communities to remain competitive.

Funnel’s powerful Voice VLA solution allows onsite team members to focus on high-value customer service interactions and allows AI to answer expected, repetitive questions from researching renters. Property Management Companies can leverage Voice VLA to streamline high volume, lower converting channels, and deliver calls from decision-ready prospects directly to leasing teams’ task queues creating a better experience for renters and allowing team members to focus on conversion rather than volume.

Benefits

The same AI brain that the largest names in multifamily trust now handles calls.
Text, email, chat, voice all in one solution.
Built to work hand-in-hand with Funnel’s CRM. It populates the guest card automatically saving your team's time.
Reduce the reliance, and expense, from call center headcount to answer calls.

“My mom was a manager, and then later a regional manager in multifamily for much of my childhood. She had plenty of stories of bad software solutions that failed to innovate and only made previously manual analog processes manual digital processes that prevented teams from answering the constantly ringing phone,” said Jessica Groff, Vice President of Product at Funnel. “Voice VLA takes care of the high percentage of phone communication that goes unanswered and seamlessly logs all call information into the renter’s guest card, providing one source of truth for all communication no matter the mode. This gives teams and managers, like my mom, a hand and provides a better experience to renters.”

About Funnel Leasing

Funnel provides a win to three vital groups: renters who demand a better customer experience; stretched-thin onsite teams who demand a better long-term career; and operators looking to reduce costs and improve efficiencies. Funnel’s AI and automation-powered platform is the enterprise-grade solution industry leaders, owners, and operators trust to deliver a streamlined, consistent, and connected experience from first inquiry through years of renewals, while simultaneously saving operators quantifiable money through the operational flexibility only a renter-centric platform can provide. We call it Renter Management Software; our clients call it the new operating model.