Torii Receives Top Customer Satisfaction Scores for SaaS Operations and SaaS Spend Management
Torii, the SaaS Management pioneer, today announced it is the #1 rated SaaS Management Platform (SMP) vendor according to both of G2’s newly-released SaaS Spend and Operations Management reports. Beating out other industry players, Torii received top customer satisfaction scores in the reports – a testament to the company’s product leadership and customer service.
IT teams trust Torii to better manage and optimize their singular SaaS ecosystem as the most innovative platform on the market. Earlier this month, Torii announced the latest release of its generative AI-powered platform, boasting several enhancements to improve how companies manage their SaaS stacks. Not only did Torii become the industry's only fully open SMP, but it also announced a suite of generative AI capabilities and one-of-a-kind enhancements to its SaaS Automation Center, including the industry's first Canvas Workflow Builder
“Torii’s AI features have been a great help for us,” said Raveh M. Kahaner, Head of Global Product at Hibob. “The platform is actually performing magic – automatically uploading contracts, identifying applications, and answering SaaS questions in seconds. It saves us a lot of time.”
Torii customers are aligned around this sentiment. According to the G2 reports, Torii boasts:
- 95% overall satisfaction score for midmarket SaaS Operations – which is 17 points higher than the next leading competitor.
- 94% overall satisfaction for SaaS Spend – which increased by two points since the summer reports and is more than 20 points higher than the next leading competitor.
- 92% of users said they would be likely to recommend Torii to other IT pros
-
According to the reports, Torii also stood out for:
- Quality of support (97%)
- Product is going in the right direction (93%)
- Ease of doing business with (97%)
- Ease of use (95%)
“Our job is to delight our customers, and for IT teams that means easing their workloads when it comes to managing IT spend, onboarding/offboarding, and so much more. With the release of our open platform and generative AI capabilities, we know we can do this at scale and have a real impact on IT team productivity,” said Uri Haramati, CEO of Torii. “The G2 reports validate that we are doing right by our customers and our vision to create the one software to manage all software resonates with them. These ratings consistently show Torii is doing this better than any other SMP on the market.”
G2 Grid Reports are based on real user reviews. G2 uses a proprietary algorithm to rank solutions from data aggregated from customers, online sources, and social networks. To access the G2 SaaS Operations and Spend Management Fall 2023 Grid reports, click here.
To learn more about how Torii is ushering in the next era of SaaS Management and helping IT pros meet more demands than ever before, visit the website.
About Torii
Torii empowers IT pros to solve modern SaaS challenges at their source—from Shadow IT to wasted spend and inefficient processes. Unlike other tools, IT pros rely on Torii to manage their entire SaaS ecosystem, discovering every SaaS app, optimizing SaaS investments, and automating SaaS tasks—all in one place. Our uniquely open platform allows IT to consolidate SaaS systems, tailor Torii to their company’s evolving needs, and adopt best practices with ease. Now, IT can stay in the driver’s seat while securing their company’s sensitive data and empowering every stakeholder with the insights and actions they need.
Global customers such as Instacart, Sisense, Bumble, Hired, Athletic Greens, and Palo Alto Networks rely on Torii. The company is backed by Tiger Global Management, Wing Venture Capital, Global Founders Capital, Uncork Capital, Entree Capital, and Scopus Ventures. Learn more at www.toriihq.com and follow on Twitter @Torii_hq or LinkedIn.
View source version on businesswire.com: https://www.businesswire.com/news/home/20230921978997/en/
Contacts
Amanda Maguire
torii@v2comms.com
