Passenger-rated award recognizes carrier’s dedication to delivering outstanding customer experiences

In recognition of its unwavering commitment to excellence, Taiwan-based luxury carrier STARLUX Airlines has achieved the prestigious 2025 Five Star Major Airline Award in the esteemed global APEX passenger rankings. Based on traveler ratings from around the world, STARLUX distinguishes itself for its exceptional in-flight experience, earning praise for cabin comfort, catering quality, in-flight entertainment, connectivity services, and outstanding cabin service.

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STARLUX Airlines receives prestigious 2025 Five Star Major Airline Award from The Airline Passenger Experience Association (APEX). (Photo: Business Wire)

The Airline Passenger Experience Association (APEX) Five Star and Four Star Airline Awards stand as the only global awards entirely based on neutral, third-party passenger feedback and insights. The 2025 Awards saw an unprecedented level of passenger engagement, with over one million PNR verified flights rated across more than 600 global airlines using a five-star scale and applying even more stringent criteria than in previous years.

STARLUX CEO Glenn Chai expressed his profound pride and gratitude, saying, “At STARLUX, we are thrilled and deeply honored to receive this prestigious award. This achievement is a testament to the tireless dedication of our entire team. Launching just two months before the pandemic and beginning full-scale operations in 2023 makes this milestone even more remarkable. Our commitment to maintaining the highest standards of service and safety has truly made a difference, and we are excited to continue providing an exceptional travel experience for our passengers.”

Seamlessly blending contemporary luxury with authentic Taiwanese heritage, STARLUX provides unparalleled comfort in every class. Each cabin is designed to delight and soothe the senses, from earth-toned interiors to award-winning crew attire to curated in-cabin aromatherapy and Michelin-rated meals.

STARLUX has the world’s youngest fleet in the world with an average age of 2.06 years old. It operates an all-Airbus fleet of 24 aircraft, including Airbus A321neo, A330-900, and A350-900, with additional orders for more aircraft.

STARLUX operates a total of 26 routes, covering a comprehensive network across Asia, as well as three major cities on the U.S. West Coast: Los Angeles, San Francisco, and Seattle. The Los Angeles route is set to increase from daily service to 10 flights per week starting December 22, while the Seattle route will expand from thrice weekly to daily service in March next year.

About STARLUX Airlines

Founded on the philosophy that luxury should be available to everyone, not just the elite, Taiwan-based STARLUX is a boutique international airline serving a total of 26 routes from Taiwan to the US, Japan, Macau, Vietnam, Thailand, Philippines, Malaysia, Singapore, and Indonesia. STARLUX passengers traveling between North America and Asia are able to enjoy an easy transfer in Taipei with its three US routes: Los Angeles-Taipei, San Francisco-Taipei, and Seattle-Taipei. STARLUX prioritizes safety and offers unparalleled service with the goal of making flying a truly luxurious and unforgettable experience. For more information, visit https://www.starlux-airlines.com/en-US, or on our US social channels Facebook and Instagram.

About the Airline Passenger Experience Association (APEX)

As a global non-profit and one of the world's largest international airline associations, APEX advances passenger experience with the backing of nearly every major airline and valued supplier over the past 42 years. In conjunction with both the International Flight Services Association (IFSA), and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX reinvests all its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across the aviation industry. For more information, visit www.apex.aero

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