Innovative and modern customer experience solutions strengthen ECI’s offerings to the residential construction industry through this acquisition

ECI Software Solutions, a global provider of cloud-based business management software and services, today announced its acquisition of Avid Ratings, a Madison, Wisconsin-based provider of leading customer experience solutions designed specifically for the homebuilding industry. The strategic acquisition expands ECI’s industry-specific solutions for homebuilders by adding advanced customer experience management tools and AI-powered platforms, enabling builders to enhance customer satisfaction and streamline operations. Terms of the acquisition were not disclosed.

“We are excited to welcome Avid Ratings into the ECI family,” said Trevor Gruenewald, CEO of ECI Software Solutions. “Avid Ratings’ solutions offer unmatched, industry-specific capabilities that help homebuilders better understand and enhance the customer experience, filling a key gap in our portfolio. This acquisition aligns perfectly with our commitment to investing in AI and other innovative technologies to deliver comprehensive software suites and keep our customers competitive.”

Avid Ratings specializes in measuring and analyzing customer feedback at every stage of the homebuyer journey. With its flagship product, AvidCX™, the company streamlines customer experience management for homebuilders with deep analytics and feedback tools. Avid Ratings brings additional cutting-edge technology to ECI with its AI-powered AvidWarranty™ platform, currently under development, and the post-move-in home management platform, HomeKeep™. By creating stronger integration capabilities with ECI’s existing integrated home construction solutions, including MarkSystems^® and Lasso^®, the company will be able to deliver more powerful data sharing and automation capabilities for its customers.

“As we join forces with ECI Software Solutions, I am incredibly excited about the new opportunities this close collaboration brings to our customers and employees,” said Aaron Everson, CEO of Avid Ratings. “This acquisition opens new avenues for growth, development and collaboration within a dynamic organization that shares our vision for the future. We believe this is a transformative moment that will deliver immense value to our internal team, our partners and our growing customer base.”

Avid Ratings’ team will join ECI immediately. To ensure a smooth transition, the software and support that Avid Ratings’ customers have come to know and trust will remain the same.

To learn more about ECI’s full portfolio of integrated residential construction solutions and tools, visit the website.

About ECI Software Solutions

ECI Software Solutions provides cloud-based business software for running small and mid-sized businesses end to end. Built by experts in manufacturing, residential construction, building supply, office technology and wholesale/retail distribution industries, ECI's industry-specific software connects businesses and customers, improving visibility, operational efficiency and profitability. With ECI, businesses seamlessly integrate sales and marketing, business intelligence, CRM, data and analytics, ecommerce, mobile apps and payment processing. With more than 30 years of industry leadership, ECI is trusted by 25,000 customers in more than 80 countries globally. Headquartered in Westlake, Texas, it has offices in the U.S., Canada, Mexico, United Kingdom, the Netherlands and Australia. For more information, visit ECIsolutions.com.

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