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BetterHelp Surpasses 5 Million People Benefiting from Online Therapy Service

By: BetterHelp via Business Wire

January 22, 2025 at 12:00 PM EST

ⓘ This article is third-party content and does not represent the views of this site. We make no guarantees regarding its accuracy or completeness.

Releases 2024 Platform Quality and Outcomes report detailing transparent results on mental health outcomes

BetterHelp, the world's largest online therapy platform, has surpassed 5 million people across over 100 countries worldwide who have trusted its therapy services on their mental health journey.

Thanks to BetterHelp’s network of 35,000 licensed and vetted therapists, 72% of BetterHelp clients experienced a reduction in symptoms in their first 12 weeks of therapy on the platform. In recognition of the trust that members place in the BetterHelp platform to support their mental health, BetterHelp has released an unprecedented window into their platform quality, clinical outcomes, and standards around security from the past year.

“As this milestone and report both demonstrate, BetterHelp is doing something that has never been done before: providing access to high-quality mental health care at a massive scale,” said Fernando Madeira, president and CEO of BetterHelp. “Over 5 million people have trusted us with their mental health journeys at sensitive moments in their lives, and we’re proud to be able to provide this transparency about our platform and clinical outcomes in return.”

BetterHelp Is Changing The Face Of Online Therapy – Proving That High-Quality, Effective Mental Health Support Can Be Provided at Unmatched Scale

The online therapy industry has grown significantly in recent years, driven by the increasing demand for accessible mental health care.

In 2024, BetterHelp:

Eradicated barriers to wellness across the globe, with 40% of new members experiencing the benefits of therapy for the first time ever.
Met over 93% of client preferences when matching with a therapist.
Saw an average live session rating of 4.9 out of 5 based on more than 1.7 million client ratings.
Found that 82% of clients in treatment were likely to recommend their therapist to others.
Matched new members with a therapist in an average of about 12 hours.

“Clients consistently praise the ease and effectiveness of therapy with BetterHelp throughout their entire journey,” said Dr. Paul Deutsch, a licensed professional counselor on BetterHelp. “[Through] the interview process [and] selection of counselors, they feel empowered and engaged, a crucial benefit for someone seeking professional help. Oftentimes, we're able to connect with clients within a day of them signing up, beginning their growth journey right away.”

BetterHelp continues to give back, and in 2024 alone, donated the equivalent of $14 million dollars of therapy through over 100 nonprofits.

For more information about BetterHelp’s findings, please visit: https://www.betterhelp.com/advice/general/betterhelp-platform-quality-and-outcomes-in/

About BetterHelp:

BetterHelp was founded in 2013 to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Today, it’s the world’s largest online therapy service – providing professional, affordable, and personalized therapy in a convenient online format. BetterHelp’s network of 35,000 licensed therapists has helped millions of people worldwide take ownership of their mental health and work towards their personal goals. As the unmet need for mental health services persists, BetterHelp is committed to expanding access to therapy globally.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250122456222/en/

Contacts

press@betterhelp.com

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