Report highlights multiple intersecting challenges and considerations for the healthcare sector

CommerceHealthcare^® has released its sixth annual Healthcare Finance Trends and Insights Report. The report includes an in-depth analysis of research combined with practice experience and identifies high-impact trends for the healthcare industry in 2025. It captures the following themes across four planning sectors:

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Sue Martin, Senior Vice President and Director of Specialty Healthcare at Commerce Bank (Photo: Business Wire)

• Financial. Post-pandemic progress is poised to continue in 2025, but the gulf between financially stronger and weaker organizations is likely to widen. While rigorous bottom- line discipline will dominate, the search for growth will favor further shift of care to non-acute settings and continued reliance on mergers and acquisitions (M&A).
• Patient financial experience. Affordability remains a persistent problem for many Americans with negative implications for providers. Demand for more flexible patient financing is growing. Organizations will also elevate their efforts in 2025 to make the overall patient financial experience less fragmented, more streamlined and fully responsive.
• Technology. Finance and revenue cycle management (RCM) functions are a focus of technology investment with process automation, artificial intelligence (AI) and digital payments seeing particular emphasis. Cybersecurity continues to be a strategic and operational overhang that consumes management attention.
• New Paradigms. Momentum is building to replace legacy care delivery and business models with truly transformative ones. Many stakeholders see bolder moves as essential to meeting the demands of 21st- century healthcare. Four fundamental elements of the new care model are explored.

“Healthcare leaders have entered 2025 facing a host of pressing imperatives,” said Sue Martin, senior vice president and director of specialty healthcare at Commerce Bank. “They need to promote sustainable financial health, address patient affordability and financial experience, strengthen cybersecurity, unleash the benefits of technology innovation, and drive real progress on transforming healthcare’s entire delivery model. Our goal with the Healthcare Finance Trends and Insights Report is to support healthcare leaders with information and offer solutions for complicated financial needs.”

Read the full report here.

About Commerce Bank

With $32.0 billion in assets¹, Commerce Bancshares, Inc. (NASDAQ: CBSH) is a regional bank holding company offering a full line of banking services through its subsidiaries, including payment solutions, investment management and securities brokerage. One of its subsidiaries, Commerce Bank, leverages nearly 160 years of proven strength and experience to help individuals and businesses solve financial challenges. In addition to offering payment solutions across the U.S., Commerce Bank currently operates full-service banking facilities across the Midwest including the St. Louis and Kansas City metropolitan areas, Springfield, Central Missouri, Central Illinois, Wichita, Tulsa, Oklahoma City, and Denver. Beyond the Midwest, Commerce also maintains commercial offices in Dallas, Houston, Cincinnati, Nashville, Des Moines, Indianapolis, and Grand Rapids and wealth offices in Dallas, Houston and Naples. Commerce delivers high-touch service and sophisticated financial solutions at regional branches, commercial and wealth offices, ATMs, online, mobile and through a 24/7 customer service line. Learn more at www.commercebank.com.

¹As of December 31, 2024

About CommerceHealthcare^®

CommerceHealthcare^® develops long-term banking relationships with healthcare providers through automated payment solutions, patient financing, lending, investing and asset management. To deliver the best patient care, health systems, hospitals and physician practices need financial results, not promises. Tailored, ROI-based solutions enable providers to find cost savings, improve cash flow and leverage new opportunities in everyday processes. From remittance processing to patient loan programs, cash flow to money management strategies, CommerceHealthcare^® helps providers improve processes, increase margin and reduce financial risk. CommerceHealthcare^® solutions are provided by Commerce Bank.

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