Key Points

• UKG placed among the five highest-ranked vendors in four of six key criteria Use Cases in Gartner report, which helps technology buyers evaluate best-fit solutions based on specific scenarios
• AI-powered UKG Pro HCM suite leverages real-time data to deliver workforce intelligence to drive real-time decisions about people, performance, and productivity
• Gartner also positioned UKG as a Leader in the 2024 Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises

UKG, a leading provider of HR, payroll, workforce management, and culture solutions, was once again ranked the highest in the 2024 Gartner^® Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises in the North American Midmarket Use Case for its UKG Pro^® HCM suite. This is the ninth year UKG has been ranked #1 in this Use Case.

Gartner delivers actionable, objective insight to executives and their teams. Their expert guidance and tools are intended to enable faster, smarter decisions and stronger performance on an organization’s mission-critical priorities. The Gartner Critical Capabilities research helps human resources (HR) technology leaders in enterprises with more than 1,000 employees identify suitable vendors based on their needs.

The AI-powered UKG Pro HCM suite helps organizations turn data into actionable insights that drive real-time decisions to enhance productivity and performance. According to Dylan Souza, senior manager of HR service delivery at Hawaiian Airlines, which uses the UKG Pro HCM suite to give its on-the-move workforce anytime access to HR information, “The UKG team has always taken time to understand our business needs and empower us with tools that allow us to seamlessly navigate complicated processes unique to our industry.”

UKG was also ranked second for additional Use Cases, including North American Compliance Suite for 1,000-2,500 employees and North American Compliance Suite for 2,500+ employees.

Per the Gartner report, by 2027, employees will initiate 30% of all HCM suite transactions through natural language command, and at least one AI application will assist these transactions. With the introduction of AI agents in UKG Bryte™ across its product suites, UKG is further expanding the traditional suite experience by delivering differentiated experiences, including:

• UKG One View™, the award-winning, multi-country payroll solution that provides a unified view of payroll data, automates payroll processes, and ensures compliance in more than 160 countries and 120 currencies regardless of the in-country payroll provider;
• UKG Talk^®, a communication and collaboration platform that helps organizations connect with frontline employees to share important updates, create employee resource groups, and foster engagement through transparency;
• UKG Great Place To Work^® Hub, the only solution that utilizes three decades of exclusive research and best practices from Great Place To Work to transform HR metrics into actionable opportunities to connect culture initiatives to business outcomes; and
• UKG Strategic Workforce Planner, which helps businesses predict, analyze, and address future frontline workforce gaps, so they can more easily plan for staffing needs.

“Our customers are at the heart of everything we do at UKG because we know that great workplace experiences are what propel business success,” said Rachel Barger, president, go-to-market at UKG. “Developing transformative solutions, like UKG Bryte AI agents and UKG One View, and harnessing our unique data insights to help customers solve critical business challenges is part of our commitment to help every organization unlock the potential of their people to drive growth and success.”

This recognition follows an extensive list of recent accolades for UKG, including being recognized as: a Leader in the 2024 Gartner^® Magic Quadrant™ for Cloud HCM Suites for 1,000+ Employee Enterprises; a Leader in the NelsonHall New World Workforce Management 2024 evaluation; and a Leader in both the Nucleus Research 2024 HCM Technology Value Matrix and the Nucleus Research 2024 Workforce Management Technology Value Matrix.

About UKG

At UKG, our purpose is people. We are on a mission to inspire every organization to become a great place to work through HCM technology built for all. More than 80,000 organizations across all sizes, industries, and geographies trust UKG HR, payroll, workforce management, and culture cloud solutions to drive great workplace experiences and make better, more confident people and business decisions. With the world’s largest collection of people data, work data, and culture data combined with rich experience using artificial intelligence in the service of people, we connect culture insights with business outcomes to show what’s possible when organizations invest in their people. To learn more, visit ukg.com.

Copyright 2024 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change.

The report was titled as Critical Capabilities for Cloud HCM Suites for Midmarket and Large Enterprises from 2016- 2018. UKG was recognized as Ultimate Software from 2016-2019. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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