Global, Industry Leader and Public Servant Committed to Serving USAA, the Military Community and Their Families

The USAA Board of Directors today announced the appointment of Juan C. Andrade as its next president and Chief Executive Officer, effective April 2. Andrade has served on USAA’s Board of Directors for the last four years and brings nearly 40 years of leadership experience as a public servant and in the financial services industry. This uniquely positions him to uphold and advance USAA’s 102-year legacy of service, ensuring the association remains strong for future generations of members.

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Juan C. Andrade (Photo: Business Wire)

Andrade has served on USAA’s Board of Directors for the last four years, including across key committees focused on members, risk, financials and technology. He was also Vice Chairman of USAA’s Advisory Panel, a forum established for board directors and teammates to interact with members and improve how we serve. And, as a USAA member, Andrade has experienced firsthand our industry-leading service and member-centric solutions that help empower financial security.

A global, industry leader at multinational companies, Andrade has built high-performing teams, delivered strong business outcomes and successfully navigated complex market challenges. Andrade joins USAA from Everest Group, Ltd., a worldwide leader in insurance and reinsurance solutions, where he served as president and CEO since January 1, 2020. At Everest, he transformed the company into a more globally diversified enterprise with a focus on profitability, efficiency and risk management. He also fostered a strong culture of collaboration, entrepreneurship and innovation, while keeping customer service, enhanced by technology and data-and-analytics-driven insights, at the forefront.

Prior to Everest, Andrade was president of Chubb’s international business in over 50 countries, president and chief operating officer at The Hartford and a general manager at Progressive. In 2023, he was named by the Wall Street Journal as one of the World’s Most Influential Decision Makers. Earlier in his career, Andrade worked in national security, international affairs and drug policy within the U.S. Federal Government’s Executive Branch and The Executive Office of the President. During this time, he held various roles, including with the Office of the Secretary of Defense, the Drug Enforcement Administration and the White House Office of National Drug Control Policy. Andrade was awarded the Secretary of Defense Medal for Meritorious Civilian Service, the second-highest honor for civilian employees, for his work countering international drug trafficking.

“USAA is a special association, and the board took great care to find someone with the right expertise, vision and leadership. Juan has a deep respect for our men and women in uniform, having served alongside them to help safeguard our national security,” said USAA board chair, Vice Admiral (USN, Ret.) Jim Zortman. “We know he will continue his track record of building high-performing teams and enhance USAA’s legacy of service.”

“I’m excited to build upon USAA’s legacy and continue innovating to add value to our members’ experiences and help more military families achieve financial security,” said Andrade. “I admire the association’s dedication to the military community and their families. Witnessing firsthand the outstanding service the team provides to our courageous service men and women, I am honored to lead USAA in its second century of service.”

Andrade succeeds Wayne Peacock, who announced his retirement in August 2024 after leading USAA since 2020. “I’m grateful to Wayne for his leadership as CEO and his 36-year commitment to the association,” said Admiral Zortman. “Wayne is a transformational leader who has propelled USAA forward, advocated for the military community and their families and fostered an environment where employees can be a part of something bigger than themselves. His dedication to our mission, members and Team USAA has positioned the association to meet members' needs for generations to come.”

About USAA

Founded in 1922 by a group of military officers, USAA is among the leading providers of insurance, banking and retirement solutions and serves nearly 14 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in eight U.S. cities and three overseas locations and employs more than 37,000 people worldwide. Each year, the company contributes to national and local nonprofits in support of military families and communities where employees live and work. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.

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