AI Adapts Voice Conversations Based on Role Type, Ending One-Size-Fits-All Approach to High-Volume and Specialized Hiring

Phenom, the leader in applied AI that helps organizations hire faster, develop better and retain longer, announced the next era of conversational voice AI for recruiting. Phenom Voice Screening Agent delivers results at scale for screening, qualifying and advancing talent as part of a deeply integrated, end-to-end hiring solution.

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Introducing the next era of conversational voice AI for recruiting, Phenom Voice Screening Agent delivers results at scale for screening, qualifying and advancing talent as part of a deeply integrated, end-to-end hiring solution.

Setting a new standard in agentic voice technology with a results-first approach for delivering measurable impact, Phenom’s voice screening agent is the most advanced, enterprise-ready solution on the market, combining AI, automation and a human-like experience to dramatically accelerate screening while improving candidate experience and recruiter productivity.

“We hire approximately 17,000 home health aides across 50 branches nationwide, and our hiring needs can change dramatically from state to state depending on what’s happening in the market at that time,” said Anne Strickroot, VP Talent Acquisition at Elara Caring. “We piloted Phenom’s AI phone interview agent in one of our more complex states. We started small, iterated and the results speak for themselves: AI-interviewed candidates took their first job faster and worked an average of three hours more per week than those interviewed by human recruiters, proving they were more serious candidates. We’ve also shaved about 1.3 days off our hire time. By starting small and iterating, we’re able to quickly pivot operations and scale up in different states as needed.”

Always On. Always Consistent. Always Human.

Phenom’s Voice Screening Agent is available 24/7, connecting with candidates the moment they apply and conducting role-specific screening conversations that probe deeper into qualifications, clarify details and assess fit before a recruiter ever makes a call. It adapts dynamically to candidate responses, understands nuanced answers and maintains the tone and brand voice of each employer, ensuring every interaction feels natural and human.

Beyond Screening: Powering the Entire Hiring Journey

While most agentic voice solutions are focused on simple screening for simple job requirements, Phenom orchestrates the entire screening process across frontline, knowledge and executive-based roles — three different types of hiring that require unique approaches. As part of Phenom Hiring Intelligence, additional agents take over the process, automating interview scheduling to allow candidates to instantly self-select interview times without the tedious back-and-forth that delays the entire hiring process. During interviews, structured interview guides keep hiring managers focused on assessing the skills that matter most, while interview intelligence flags potential bias and candidate fraud, and automatically captures key moments, creating an audit-ready, compliant record that eliminates reliance on memory.

Applicants Overwhelmingly Choose AI

A study by the University of Chicago’s Booth School of Business and Erasmus University Rotterdam found that 78% of job applicants would choose an AI phone screen over a conversation with a human recruiter, countering perceptions that candidates do not want to engage with a robot.

“Generic one-size-fits-all AI tools will fail as they can’t adapt to the real-world complexity of hiring across different roles,” said John Deal, Sr. Director of Product Marketing at Phenom. “Our Voice Screening Agent blends AI and automation with a human-like experience to speed up screening while making the process better for both candidates and recruiters. Its versatility is what’s driving results for our customers who are hiring for frontline, executive and skilled roles alike.”

To learn more about Phenom’s Voice Screening Agent, read this blog.

With Phenom, candidates find and choose the right job faster, employees develop their skills and evolve, recruiters become wildly productive, talent marketers engage with extreme efficiency, talent leaders optimize hiring and onboarding processes, managers build stronger-performing teams, HR aligns employee development with company goals, and HRIT easily integrates existing HR tech to create a holistic infrastructure.

About Phenom

Phenom is an applied AI company that helps organizations hire faster, develop better and retain longer. By uniquely combining proprietary industry-specific AI, agentic AI, automation and personalized experiences, its Intelligent Talent Experience platform helps companies fundamentally reshape their HR processes and strategies for scalable and sustainable transformation. Driven by a purpose to help a billion people find the right work, Phenom takes a holistic approach that unifies the entire talent journey, augmenting human capabilities and creating a symbiotic relationship between technology and talent.

Phenom has earned accolades including: Inc. 5000’s fastest-growing companies (6 consecutive years), Deloitte Technology's Fast 500 (4 consecutive years), 11 Brandon Hall ‘Excellence in Technology’ awards including Gold for ‘Best Advance in Generative AI for Business Impact,’ Business Intelligence Group’s Artificial Intelligence Excellence Awards (3 consecutive years), The Cloud Awards 2025/2024, The A.I. Awards 2024, and a regional Timmy Award for launching and optimizing HelpOneBillion.com (2020).

Headquartered in Greater Philadelphia, Phenom also has offices in India, Israel, the Netherlands, Germany and the United Kingdom.

For more information, please visit www.phenom.com. Connect with Phenom on LinkedIn, X, Facebook, YouTube, Instagram and TikTok.

View source version on businesswire.com: https://www.businesswire.com/news/home/20251111586535/en/

“...We piloted Phenom’s AI phone interview agent in one of our more complex states. We started small, iterated and the results speak for themselves…,” said Anne Strickroot, VP Talent Acquisition at Elara Caring.