Industry-first smart platform offers proactive monitoring and remote repairs to minimize downtime and boost service efficiency

Vivreau, North America’s leading sustainable water solution, today announced the launch of its groundbreaking iQ Solution, a smart water dispenser platform set to transform the industry with proactive monitoring and remote repair capabilities. This innovative technology is designed to dramatically improve service response times, reduce dispenser downtime, and lower service costs, reinforcing Vivreau's commitment to premium service and customer satisfaction.

In a market where 65% of companies identify downtime as their primary concern with water dispensers, Vivreau’s iQ Solution offers a decisive advantage. The platform’s remote monitoring of eligible dispensers instantly informs Vivreau of any system errors. This allows for immediate diagnosis and, in many cases, remote resolution before a client is even aware of an issue. This proactive approach means fewer disruptions, lower costs, and more time for what matters.

“The iQ Solution allows Vivreau to offer a level of service that truly matches our premium positioning,” said Dan Marquiss, Vice President of Service at Vivreau. “We service a vast geography, and this technology enables us to move from reactive to proactive maintenance. For our customers, it means enhanced reliability, minimal downtime, and the peace of mind that their water service is always on.”

Vivreau is the first in the industry to move beyond simple usage dashboards into remote repair and preventative maintenance. The iQ Solution enables remote system resets and troubleshooting, settings updates, and firmware updates, significantly reducing the need for on-site technician visits. This improves service efficiency and ensures that when a technician is required, they arrive fully prepared to resolve the issue.

Launching alongside the iQ Solution are new flexible service plans. Moving away from a one-size-fits-all model, Vivreau will offer two distinct service levels, providing customers with greater cost flexibility and enhanced coverage options. The iQ Solution and new service plans will be available in January 2026. To learn more or to order, visit www.vivreauwater.com/water-dispensers.

About Vivreau

Vivreau embraces this simple idea: local water can be transformed to be even better than the heavily marketed bottled stuff, and at a tiny fraction of the footprint. In 2009, Vivreau Water revolutionized the sustainable office water dispenser market in North America. Vivreau dispensers connect to already existing water sources to provide delicious, micro-filtered still, sparkling, and hot water without the need for plastic bottles or cans. A familiar name in the hospitality sector for enabling restaurants to bottle and sell their own water, and a common sight in offices and boardrooms across North America as a way of increasing morale and brand awareness, Vivreau continues to grow with innovative new solutions for hygiene-sensitive environments.

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