The company continues demonstrated market leadership in health experience and insights through acquisition of Clarity Software Solutions, new Chief Product Officer, and Forrester industry recognition for customer experience

mPulse, a leading provider of Health Experience and Insights (HXI) technology, today announced strong revenue execution and profitability in the third quarter of 2025, including strategic expansion with the acquisition of Clarity Software Solutions, appointment of a Chief Product Officer (CPO), and industry recognition by Forrester. mPulse’s achievements this quarter reflect the company’s continued commitment to being a trusted partner for health plans in enhancing engagement and operational efficiency.

As mPulse continues to deliver high-impact touchpoints that enhance member onboarding, close care gaps, and improve navigation and retention, the company is pleased to announce the appointment of Eileen Cianciolo as Chief Product Officer (CPO). In this role, Eileen will oversee product strategy, which includes integrating capabilities across predictive analytics, omnichannel engagement, health portals, and regulated member communications. Most recently, Eileen held the CPO role at Clarity Software Solutions and prior to that, was in the same role at Icario. Bringing over 20 years of leadership experience to the company, Eileen will continue to develop mPulse’s HXI strategy, allowing health plans to deliver engagement programs more efficiently across departments and power optimization through member insights across products.

“I am looking forward to stepping into the role of Chief Product Officer at mPulse, continuing the work to deliver on mPulse’s mission to simplify the health experience by addressing fragmentation, unifying data, and empowering consumers within the industry," said Eileen Cianciolo, CPO at mPulse. “Moving into 2026, I’m eager to lead the team in developing digital solutions that allow plan members to access the tools and resources necessary to seamlessly manage their health journey, driving health equity and importantly, trust, in patient populations.”

To best serve the Third Party Administrator (TPA) market, mPulse has launched Portals Pro to connect TPAs with their employer groups and stakeholders, empowering employees and providers to self-serve when navigating health benefits and care delivery. Portals Pro is a suite of member, provider, employer, broker, and mobile app portals that are delivered efficiently for accelerated time to market, and a broad suite of configurable features to meet the breadth of requirements across TPAs of all sizes. Fully aligned to mPulse’s HXI ecosystem, Portals Pro allows TPA and health plan customers access to complimentary capabilities, including member engagement programs to drive portal adoption and digital feeds for member communications such as welcome letters, EOBs, SBCs, and other regulated correspondence around health benefits.

“We are excited to bring Eileen on as our new CPO following our successful acquisition of Clarity Software Solutions in August. Her two decades of experience will support mPulse in the development of transformational engagement solutions - including the recently launched Portal Pro solution - strengthening the company’s portfolio of HXI solutions and industry leadership in 2026,” said Bob Farrell, CEO of mPulse. “As we move into the new year, we will continue to leverage AI to create a 360-degree member view that enables advanced member journey orchestration for the 450+ healthcare organizations that mPulse partners with.”

This quarter, mPulse’s commitment to driving innovation to advance the consumer experience was recognized in Forrester’s report, The Customer Experience Platforms for Healthcare Landscape, Q4 2025. This report provides a strategic overview of how customer experience platforms for healthcare deliver a better total experience, sustain engagement to improve outcomes, and unlock operational efficiencies. The report is available online to Forrester customers or for purchase here.

For more information on how mPulse can support your organization, please visit our website here.

About mPulse

mPulse, a leader in digital engagement and communications solutions for the healthcare industry, is transforming consumer experiences to deliver better, more equitable health outcomes. By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem. With over a decade of experience and more than 4 billion consumer-related transactions annually, mPulse is the trusted health experience and insights partner for over 450 healthcare organizations. To learn more, visit www.mpulse.com.

About Forrester

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.

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