Aqua Pennsylvania Reminds Customers to Apply for 2025 Water and Wastewater Bill Assistance

March 03, 2025 at 13:08 PM EST

Eligible customers can enroll in Aqua's Customer Assistance Program to receive monthly discounts on water and wastewater bills.

Aqua Pennsylvania, an Essential Utilities company, encourages customers in need of financial assistance to apply for its Customer Assistance Program (CAP). Administered through the Dollar Energy Fund (DEF), this year-round program offers monthly discounts on water and wastewater bills to eligible customers.

“At Aqua, we understand that paying for essential services can be a challenge for some families, especially after the holiday season,” said Essential Utilities Director of Community Assistance Programs Rita Black. “CAP offers valuable support to help ensure our customers have access to safe and reliable water and wastewater services. We encourage anyone in need to apply for financial assistance through CAP today.”

Eligibility is determined based on household income. Customers can use DEF’s income calculator to check their eligibility status and reference the income guidelines* below:

*Income before taxes.

Household Size	Gross Monthly Income	Gross Annual Income
1	$2,608.33	$31,299.96
2	$3,525.00	$42,300.00
3	$4,441.67	$53,300.04
4	$5,358.33	$64,299.96
5	$6,275.00	$75,300.00
6	$7,191.67	$86,300.04
7	$8,108.33	$97,299.96
8	$9,025.00	$108,300.00
For each additional person add	$916.67	$11,000.04

How to Apply:

Call 1-888-282-6816
Visit www.hardshiptools.org/MyApp for detailed information and application instructions
Visit your local community-based organization for help enrolling in the program. For more information, visit Aqua Pennsylvania’s CAP page.

Aqua has multiple programs to support customers who need a helping hand. Visit AquaWater.com to learn more.

About Aqua Pennsylvania

Aqua Pennsylvania provides water and wastewater service to approximately 1.5 million people in 32 counties throughout the Commonwealth of Pennsylvania. Visit AquaWater.com for more information or follow @MyAquaWater on Facebook and @MyAquaWater on X.

About Essential

Essential Utilities, Inc. (NYSE: WTRG) delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. With a focus on water, wastewater and natural gas, Essential is committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Operating as the Aqua and Peoples brands, Essential serves approximately 5.5 million people across nine states. Essential is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Learn more at www.essential.co.

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