Pavilion Payments, a leading omnichannel payment solutions provider in the gaming industry, is pleased to announce the appointment of Brock Moorehouse as Vice President of Customer Success.

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Brock Moorehouse, Vice President of Customer Success at Pavilion Payments

Moorehouse brings over 17 years of gaming industry experience, beginning his career in 2008 at Downstream Casino Resort in Quapaw, Oklahoma. Rising from cage operations to Director of Compliance, Brock developed a comprehensive understanding of casino operations and a customer-focused mindset. His compliance leadership across multiple departments sharpened his ability to align operational processes with departmental success.

Before joining Pavilion Payments, Brock worked closely with the company during key product implementations, including the launch of VIP Mobility at its first casino location. This hands-on experience with Pavilion’s solutions uniquely positions him to deliver value for both customers and the company.

In his new role, Moorehouse will lead Pavilion Payments’ Customer Success team, enhancing client satisfaction and supporting the adoption and success of Pavilion’s omnichannel payment products. He plans to evolve the Customer Success Manager role to better serve customer needs and align customer outcomes with Pavilion’s growth and innovation goals.

“I’ve known Brock to be a relentless advocate for his guests and team,” said Lori Lawson, Chief Operations Officer at Pavilion Payments. “His 17 years in casino operations, combined with hands-on experience using our products, make him the ideal leader to champion our mission of setting a new standard for customer success.”

“I’m thrilled to join Pavilion Payments at such an exciting time,” said Moorehouse. “I look forward to working closely with our customers and the Pavilion team to ensure our solutions not only meet but exceed expectations, driving success for all stakeholders.”

About Pavilion Payments

Pavilion Payments enables the world’s gaming entertainment leaders to create amazing consumer experiences and maximize spend across all their physical and digital properties. As the gaming industry’s leading omnichannel payment solutions provider, Pavilion offers integrated omnichannel and software solutions that enable flexible funding, play, and cash out. For more information, visit www.pavilionpayments.com.

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“I look forward to working closely with our customers and the Pavilion team to ensure our solutions not only meet but exceed expectations, driving success for all stakeholders.”