New Study Underscores Need for Stronger GenAI Communication and Training Across Workforces

Perficient, the leading global digital consultancy transforming the world’s largest enterprises and biggest brands, today announced its research findings on the state of Generative AI (GenAI) in the workforce. Based on a survey of more than 1,000 U.S. office workers, the study reveals a growing divide between executives and employees around GenAI adoption, communication, and training.

GenAI is transforming the workplace, and businesses are increasingly investing in AI-powered tools and programs to drive efficiency and productivity. As companies rapidly embrace AI-powered tools, Perficient’s research found that experiences and perceptions differ more by job level than by age, challenging common assumptions. While executives are enthusiastic about GenAI's potential, many employees feel uncertain and unsupported.

“Organizations are moving quickly to adopt GenAI, but our research shows many employees aren’t receiving the communication or training they need to adapt,” said Santhosh Nair, senior vice president, Perficient. “Companies that proactively bridge this gap will be better positioned to turn AI anxiety into a real competitive advantage.”

Key findings from the study include:

• 76% of respondents said GenAI improved their productivity, either by increasing output quality or quantity
• 42% of employees reported receiving no formal communication about GenAI from their employer
• Fewer than 35% of respondents had access to hands-on, role-specific GenAI training

These results point to a clear opportunity for organizations to strengthen GenAI governance, increase transparency, and invest in targeted employee enablement programs.

“GenAI holds incredible promise, but it’s not enough for leadership to be excited,” said Eric Walk, principal, Perficient. “Success will depend on building trust, providing clear guidance, and empowering employees at all levels.”

About Perficient’s GenAI Workforce Study

Perficient surveyed 1,054 U.S. office employees across industries and experience levels to understand perceptions, adoption patterns, and readiness for AI-powered transformation. The study showed that despite growing investments in AI-powered tools, employee experiences vary dramatically depending on their seniority within the organization. Perficient’s research also found that executives are enthusiastic about integrating GenAI into operations, while many individual contributors remain uncertain. Visit The State of GenAI in the Workforce to learn more and download the full report.

Perficient’s award-winning GenAI consulting services help businesses design and implement intelligent solutions responsibly. For more information about Perficient’s AI expertise, follow us on social media.

About Perficient

Perficient is the leading global digital consultancy. Our strategists, designers, technologists, and engineers enable the world’s largest enterprises and biggest brands to boldly advance their business and drive real results through the power of technology. We shatter boundaries, obsess over outcomes, and forge the future for our customers. For more information, visit www.perficient.com.

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